Technical Support Consultant
- Adobe
- Not Specified
- Noida, Gurugram
- 5 years ago
- Email to a friend
- Report this job
Job Description
Responsibilities: Provide a professional & competent standard ofchat,phone andOnline support for Global customers for Adobe DC.
Responsible for following established processes and policies in all customers interactions.
Deliver First Call Resolution by handling customer requests and resolving customer's technical and non-technical issues as often as possible during the first contact for assigned products.
Accurately document all customer interactions in a case tracking database. Content to be logged in full written English.
Accountable for personal achievement against performance targets including case resolution and turnaround time, open case aging, first contact resolution rate, case quality and customer satisfaction.
Responsible for ongoing knowledge and skills development and also for identifying developmental needs and addressing knowledge gaps.
Advanced research on issues escalated.
Assist in testing new and enhanced product features.
Troubleshoot, validate and report customer submitted bug reports.
Report top call generators, severe issues, new emerging trends, feature requests and common how-to questions.
Assist in special projects and other duties as assigned.
Required Skills:
Expert level knowledge in digital signatures and document security, accessibility, Interactive form design and printing.
Deep understanding of OS and application troubleshooting for the complete product suite
Expertise in Print & scan related hardware like Scanner, Printers, GPU, Wacom.
Expert level knowledge in using and troubleshooting Windows & MAC OS.
Strong networking and related troubleshooting knowledge.
Ability to write technical articles outlining problems resolution and troubleshooting steps.
Influencing skills: Proven ability to drive communication with Engineering and Product Management and getting key support issues on Product roadmap.
Proven experience working with multiple Adobe products is desirable.
A committed mentor and team builder.
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: ITRole Category: Technical Support Representative (Non- voice)Role/Responsibilies: Technical Support ConsultantContact Details:
Company: AdobeLocation(s): Noida, Gurugram+ View Contact
Fraud Alert to job seekers!
₹ Not Specified
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in