Hiring Freshers For Non-Voice Process
- Hinduja Global
- 0 to 1 Yr
- Bengaluru
- 5 years ago
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Job Description
Greetings from Hinduja Global Solutions !!
We are hiring FRESHERS for NON-VOICE PROCESS - International Health Care.
Interested candidates may send in their updated resume for the rounds of discussion.
HR - Sadashiv Lingappa- Email id - Sa**************a@te****s.com
About Company -
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centers and HRO solutions to deliver transformational impact to our clients. By the merit of being in the customer service industry for more than four decades now, HGS has been in the thick of all innovations that have swept CRM operations worldwide. Over the past two decades, we have built expertise in nine industries, serving both international and local clients across seven geographies. Now, we are ideating new-age careers in each of these verticals to help us revolutionize todays customer experience, leading our clients to the forefront of their business.
Roles and Responsibilities -
- Understand the basic professional standards and established procedures, policies before taking action and making decisions.
- Processing claims/developing projects as per the process guidelines.
- Adhering to the SLA, and understanding Quality & Auditing parameters
- Maintaining TAT
- Assumes responsibility for work activities and coordinating efforts
- Meeting assigned productivity goals.
- Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work
- Adhering to the SLA.
- Adhere to attendance and punctuality norms
- Acquiring knowledge & skills of related areas of the process
- Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.
Position Summary -
The fulfillment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.
Education & Experience -
Graduates (Non BE/B.Tech/Engineering)
Freshers - 0-6 Months
Desired Skills and Abilities -
- US health care
- Process SLA
- Awareness of ISO, ISMS
- MS office
- Typing skills & computer skills
- Effective communication in English
- Good analytical skills.
Employement Category:
Employement Type: FreshersIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Hiring Freshers For Non-Voice ProcessContact Details:
Company: Hinduja GlobalLocation(s): Bengaluru
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