Customer success manager - Digital Experience
- Adobe
- 6 - 9 Years
- Noida, Gurugram
- 5 years ago
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Job Description
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Customer success ManagerDX :
Adobe DX business is seeking a CSM (Customer Success Manager) who is passionate about seeing customers succeed and landing & expanding the existing customer base.
The CSM will work in a team environment and share the responsibility of handling a large customer base. The CSM will build relationships with key players, becoming a trusted advisor and maintaining ongoing relationships to find growth opportunities within the Team account base.
The role plays an instrumental part in the overall success of the Team. We all have to roll up our sleeves and do the work needed to win. You'll work on complex Digital experience engagements with customers in lock- step with the rest of the team and as such need to be available via several communication platforms.Who we are:
Scientifically engineered, and expertly advised business strategist who work to maximize customer and company sustainable validated profitability over long term.What is a CSM
- Customer Success is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support rolled in to one role.
- You enjoy solving problems. You love tackling difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it.
- You pay attention to the details. As far as you're concerned anything worth doing is worth doing right every single time. You stay focused, and nothing falls through the cracks on your watch.
- You think on your feet. You like learning new things and you can learn quickly. When things change, you know how to roll with the punches.
- You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone and you're comfortable communicating in writing and on the phone.
- You are motivated and driven. You volunteer for new challenges without waiting to be asked. You're going to take ownership of the time you spend with us and truly make a difference.
- Desire and willingness to test, embrace and encourage new technologies, product offerings and marketing channels.
- Handle daily communication with customers and maintain relationships at all levels.
- Gather customer's key business objectives
- Thorough understanding on the Digital marketing and Digital experience business
- Validated experience in driving value conversations for any of the Digital experience products
- Be the voice of the customer.
- Build Mutual Success Plans.
- Drive Strategic Business Reviews.
- Educate customers on Adobe Sign and provide standard methodologies.
- Work with our Accounting Team to resolve billing inquiries and issues.
- Identify growth opportunities.
- Work with sales executives on land and expand opportunities.
- Assist with support related issues and ensure support case is resolved in a timely manner.
- Assist customers with their integrations and facilitate meetings between customer and other internal teams, such as Solutions Engineering, Product, Support, etc.
- Maintain proactive, regular contact within accounts to maximize their success and usage, as well as additional revenue opportunities.
- Deliver customized demonstrations.
- Drive customer references.
- 6 - 9 years prior proven record in customer success, account management or sales.
- Prior experience handling a high-volume customer base.
- Ability to work well and thrive in a team environment.
- Consistent track record of meeting quarterly and annual renewal and upsell metrics.
- Strong solid understanding of Salesforce.com.
- Experience in any one of the products (with Adobe experience manager, Analytics , Magento, MarketoCampaign), is a must.
- BA/BS degree or equivalent work experience.
- MBA from a Tier 1 institute (preferred)
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Employement Category:
Employement Type: Full timeIndustry: RecruitmentFunctional Area: ITRole Category: Software EngineerRole/Responsibilies: Customer success manager - Digital ExperienceContact Details:
Company: Adobe ConsultantsLocation(s): Noida, Gurugram+ View Contact
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