RBB-Cluster Head
- HDFC Bank
- 0 - 30 Years
- Jaipur ,
- 3 years ago
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Job Description
Job Description :
Achievement of Business Targets Achievement of Income and contribution targets Achievement of Incremental Current Account & Saving Account targets Cost to Income Ratio benchmark Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc. Program / Channel Management Preferred Program Ensuring RM & IRM Channel overall target achievement Ensuring HNW Portfolio Management and customer service Ensuring achievement of cross sell RatioCorporate Salary Program Ensuring No of a/c with salary credit Ensuring Portfolio Growth Ensuring Achievement of no. Target for corp. salary a/c Ensuring Achievement of incremental value target for corp. salary a/c Ensuring Cross Sell RatioPB Portfolio / Customer Contact Management (CCM) Ensuring Portfolio Growth - SB Ensuring Portfolio Growth - Current Ensuring Contact Ratio Ensuring Cross Sell Ratio Direct Banking Channel (Target Vs Achievement) Target achievement span - no. of branches achieving their business plan on Contribution, Income, Cost to Income benchmark, Incremental CASA Specific branches that need to be turned around Fee earnings Products - ATM acquiring, Retail FX, DDs, MCs, etc Special Projects.Customer Service BRM - SQ rating Targeted growth of existing portfolio Attrition Control as confirmed for portfolio growth Percentage of depleted accounts TAT delays Effective resolution of complaints from Next Step & Talisma. Review and resolution of offsite ATM complaints Organising customer meets to solicit feedback on service and products Mystery Shopping Ratings Network Expansion Branch Expansion Formulating the plan for branch expansion in the state and identifying new cities/areas as per this plan Identification and completion of lease for branch propertiesOffsite ATM expansion Formulating the plan for Offsite ATM expansion in the state and identifying new areas as per this plan Identification and completion of lease for branch propertiesPeople Management Recruitment Staff Turnover Staff Motivation and morale Training - staff is exposed to skill based, product knowledge based and Operational knowledge based training Branch Operations Audit Rating No frauds / Operational Errors Cost Management & Staff Productivity Cost Control as per budget Branch Profitability Productivity of Coex/LSE on CASA/Demat/Credit Cards (A) Weed out of unprofitable accounts High transacting a/cs High cheque return a/c as per criteria pre-defined by product groupOthers Interaction with direct sales team Support to other business groups Marketing Activities undertaken Branch visits Leadership in propagating the One Bank objective Communication of Senior Management directives down the line Providing constructive feedback/solutions for customer/business issues Customer focus Customer Visits CompetencyExecution Excellence: Planning Continuous improvement Quality Result Business KnowledgeManaging people & Relationships: Collaboration Customer delight Promoting HDFC Values Coaching Conflict ResolutionPersonal Effectiveness: Ownership Feedback and Active listening Clarity of expression Analytical Ability Influencing Decision MakingAssignment of WorkLiaison with external customers, retail marketing, audit, IT, product development group, retail operations, clearing, currency chest, ATM vendors, other functional heads on case to case basis, and RBI officialsEducational QualificationsKey Skills Graduation: (Min)Certifications: AMFI Certification(Optional) IRDA Certification(Optional) NCFM Certification (Optional) Internal Certification-NR Modules-(Optional)) Strategic Vision Business Understanding Planning &Organizing Initiative Decision Making Numerical and Analytical Ability Accuracy Develop Subordinates and team Communication Response Time Sales / Marketing skills Interpersonal skills Hands on approach Aggressive Listening skills Ability to work under pressure Team Player Confidence Adaptability Influencing skills Monitoring skills Implementing skills MentoringSkillsStrategic VisionBusiness UnderstandingPlanning &OrganizingInitiativeDecision MakingNumerical and Analytical AbilityAccuracyDevelop Subordinates and teamCommunicationResponse TimeSales / Marketing skillsInterpersonal skillsHands on approachAggressiveListening skillsAbility to work under pressureTeam PlayerConfidenceAdaptabilityInfluencing skillsMonitoring skillsImplementing skillsMentoring
Employement Category:
Employement Type: Full timeIndustry: Banking
Functional Area: Sales
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: RBB-Cluster Head
Contact Details:
Company: The HDFC BankLocation(s): Jaipur , India
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