Head of Product- CRM and Customer Capabilities
- OLX Group
- 7 - 10 Years
- Noida, Gurugram
- 5 years ago
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Job Description
Head of Product - CRM & Customer Capabilities
In this role you will work at the intersection of business, operations, design and engineering to shape and drive Olx Autos products that help improve the lives of millions of buyers and sellers in emerging markets primarily across Asia, and the Americas. As a Head of Product, in a global product organisation with operations in more than 40 countries as Olx and 8 markets as Olx Autos, you have an enticing and challenging role with a huge opportunity to make owning, upkeeping and maintaining cars at a fair and transparent price a reality in largely unorganised markets today over the next couple of years.
In this role you will define the way our operational and sales teams will interact with our customers. By driving the solution design within our CRM and devising the core integrations and complementary developments you will be overlooking all tooling, customer management capabilities, and overall functionality and workflows. All while incorporating data, research and market analysis to inform product strategies and roadmaps.
You will face the incremental challenge of building solutions for our 3 core business streams: used car purchases, sales and financing.
You will be responsible for inspiring and crafting an actionable product strategy to identify, prioritize and solve for core problems that our consumers and stakeholders face while arriving at a reasonable balance of acquiring assets and optimizing the warehousing of vehicles.
On a day to day basis, you will be expected to
- You collaborate with stakeholders within and outside your team, in order to drive the development, alignment, and execution of the product roadmap & vision
- You ensure the right balance between pragmatism, quality and user & commercial value when assigning clear KPIs to the roadmap
- You lead your product team by example. You are not hesitant to help and work hands-on in day-to-day operations in order to achieve the goals set
- Define and own success metrics to improve process efficiency and effectiveness
- Obsess over problem solving, TAT reduction, and customer delight.
- Find partnership opportunities to further enhance and optimize customer journeys.
- Education: Bachelor's degree, preferably in Computer Science & Engineering from Tier 1/1.5 T schools and/or MBA from Tier 1/1.5 B schools - not mandatory
- Work experience: 7+ years of experience in Product Management (where atleast 3+ years is in an Inventory or warehouse management or supply chain optimization)
- You have 2+ years of experience in leading and developing product managers in an agile setting
- You are obsessed about users - you place yourself in the position of your users to make something amazing for them. You have driven user research and usability studies in the past
- You like to solve problems, dig into data and find creative solutions
- You are passionate about data and always on the lookout for that new application and tech products that makes life easier
- You have proven ability to drive large scale products with deep understanding of agile, high collaboration and leadership in a highly accelerated work environment
- You are a spontaneous, quick thinker and a self-starter with key organizational skills that includes attention to detail and multi-tasking and internal communication skills
- Bonus: Experience in creating immersive product interaction experience
- Bonus: Experience in user process automation using ML-AI to solve complex problems
Employement Category:
Employement Type: Full timeIndustry: InternetFunctional Area: ITRole Category: Software EngineerRole/Responsibilies: Head of Product- CRM and Customer CapabilitiesContact Details:
Company: OLX GroupLocation(s): Noida, Gurugram+ View Contact
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