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Systems Operations Assoc Manager @ Wells Fargo

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 Systems Operations Assoc Manager

Job Description

About the Role
Responsible for leading Equipment Finance (EF) platform management team, which is a part of Commercial Lending and Banking Line of business. Must have good background in production support (L2). Must be familiar and hands on with SRE, for bringing an engineering approach to Operations and must be aware of Incident, Problem management, Release & deployment management process along with ITIL Standards.

Job Responsibilities

  • Responsible for delivering day-to-day production support services for EF group of applications.
  • Gain in-depth understanding of the application architecture for EF applications and provide technical guidance to the team towards daily administration and support tasks.
  • Understanding current challenges and prioritize initiatives to improve operational efficiency and productivity
  • Responsible for understanding the application and work towards creation of SLA and BCP plans.
  • Contribute towards application stability, resilience and availability,
  • Identify incident patterns and corrective actions
  • Report vulnerability in production environment.
  • Drive triage activities for medium to high severity incidents working across partner and vendor teams.
  • Understand and escalate issues efficiently and appropriately.
  • Identify system bottlenecks and opportunities for process improvements
  • Good understanding of Service Level Agreement, awareness of the production environment/application being supported
  • Champion continuous improvement work across Technology & Infrastructure teams to drive stability, Client delight and operational excellence.
  • Identify and implement service delivery improvements through automation and toil reduction.
  • Should be hands on one of the areas Java/Unix Shell scripting/Ansible/Python etc
  • Should have prior experience of driving transformations initiatives across his/her portfolio
  • Help to deliver timely, accurate and actionable business information

Job Classification

Industry: Banking
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Computers
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Wells Fargo
Location(s): Bengaluru

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Keyskills:   Automation Service level Operational excellence Production support Problem management Support services Continuous improvement Unix shell scripting commercial lending Python

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Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...

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