Customer Relationship Manager
- DTDC Express
- 1 - 4 years
- Bengaluru
- 3 years ago
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Job Description
Roles and Responsibilities
Handling clients queries on a daily basis , analyze them and respond accordingly
Make sure that all concerns have been taken care in appropriate manner
Effective communication with clients via telephone , face to face and in written
Handling escalations and resolve them on priority
Keep client updated with ops details and share client requirements to operations
Priorities the work assigned & act to resolve them within given span of time
Proactive work on data fetched from CDPS system, analyze them & raise problematic areas to concern team to get them resolved ASAP
Create reports analyze them on weekly & monthly basis.
Maintain query tracker & follow up with different stakeholders to close the issues
Attending client review meetings monthly basis to discuss opportunities and concerns for
resolution.
Same Industry preferred.
Interested candidates can share their Resume to hr*********e@dt*c.com
Ps: Don't forget to mention position name in the subject line.
Job Classification
Industry: Courier / LogisticsFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM in Other Management
Doctorate: Doctorate Not Required
Contact Details:
Company: DTDC Express LimitedAddress: NO.3,,DTDC HOUSE,VICTORIA ROAD,BENGALURU, BANGALORE, Karnataka, India
Location(s): Bengaluru
Keyskills: Customer Relationship Customer Handling CRM Effective Communication Customer Support Customer Service Solving Queries Escalations Client Handling
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