System Delivery Coordinator - Gurgaon - Aon
- Aon Hewitt
- 1 - 4 years
- Noida, Gurugram
- 3 years ago
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Job Description
Job Responsibilities
- The primary responsibility of this role is to manage the day to day employee engagement, people management, performance management of team, External/Internal Stakeholder management, handling escalations, ensuring Quality controls etc.
- The SDM will oversee system deliveries, ongoing process improvements and will manage to agreed financial margins within the client commercial model.
- It is essential the SDM possess the ability to manage both internal and external priorities and their own capacity in this multi-functional role.
- Participating in innovation initiatives and drive results on continuous improvement. Ensure training to new configuration team members is done in the most efficient manner minimizing the ramp up required to be fully contributing to the team.
- Responsible for overseeing workload prioritization of team deliverables where conflicts arise. Review and ensure team communications are consistent and clear to internal and external stakeholders.
Knowledgeable on Healthcare domain
- Accountability for meeting KPIs across the service, including overview of ongoing key client projects
- Maintaining and continuously improving the overall quality of system delivery
- Ownership of the Change Order process for all regional Change Orders. Provision of final Impact Assessment and Estimates of effort/ costs.
- Subsequently ensuring all changes are implemented and tasks completed via the team delivering the change
- Working closely with the Business/Operations/Admin Team across different geographies to ensure output sent to the client is of a high quality and delivered within agreed timescales/SLAs.
- Liaising with third parties where necessary, to ensure work delivery is seamless to the client
- Financial awareness and management to margins and agreed metrics
- Identifying new revenue opportunities and working with resource manager to pursue appropriately
- Managing the day-to-day business relationship in the region, including proactive communication and responding to client priorities.
- Monitoring and evaluating the quality of deliverables to the client, taking steps to improve quality as necessary
- Working closely with business/operations to establish and maintain client advocacy and a continuously enhancing client relationship
- Ensuring Demand Vs Capacity so that the team can be resourced effectively
- Acting as a coach to team members in the areas of client deliverables, specific client knowledge, etc.
- Ensuring smooth deliveries of all Implementation projects and Annual Enrolment projects for the clients working with PM/CSM.
- People and Performance Management for the team
- Participate as needed to facilitate debugging and root cause analysis with experienced resources.
- Ensuring 100% compliance for monthly 1-On-1 discussion as agreed
- Ensuring Career Development plan in place for team.
Communication Skills
- Excellent verbal and written communication skills Ability to communicate and design complex technical ideas Ability to lead meetings and conference calls
- Ability to negotiate
- Ability to manage work streams in a project Ability to work effectively in a project team Excellent time management organizational skills HTML, CSS, SQL, Config, Pervasive, TBS and HB Domain acumen (Advance)
- Small to large project teams and extensive interaction with internal and/or external clients.
Job Classification
Industry: BankingFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Project Management
Role: Project Management
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Aon HewittLocation(s): Noida, Gurugram
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Keyskills: PMP Performance management Project management Consulting Healthcare HTML Continuous improvement Monitoring SQL Business operations
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