Branch Manager Telesales - Pune - Pune
- Matrimony
- 8 - 13 years
- Pune
- 3 years ago
- Email to a friend
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Job Description
Role Overview:
The Telesales Manager is responsible for monitoring and managing teams of Telesales executives through team leaders for BM fresh portal ensuring lead generation and sales conversion leading to revenue generation.
Key Responsibilities:
Monitoring and managing a team of telesales executives and driving productivity through team leaders.
Ensuring that the TLs meet the targets and sending reports to the manager on the targets achieved.
Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team
Constantly motivating executives driving them towards incentives and controlling attrition.
Responsible for planning the resources required for his / her team and work with HR to get the right talent on board.
Promote a cohesive & high performance work environment by continuously engaging with the team members, providing development feedback and right training inputs.
Review the performance of the team members on a regular basis and help them to improve the productivity.
Monitor, facilitate and ensure the team adheres to the processes.
Guide/mentor and train the team members in building their capabilities and improving their performance.
Actively participate/contribute in continuous improvement projects.
Skill and Competencies:
Functional
- Business Knowledge
- Process Monitoring and adherence
- Customer Service Orientation
- Language skills English / Regional / Vernacular
- Telemarketing Skills
- Selling Skills
- Analytical Skills
- Sound computer knowledge / Computer competence
Behavioural
- Values Integrity, Honesty, Respect
- Good Communication Skills
- Executive Presence
- Persuasion Skills
- Result Orientation
- Attention to detail
- Strong Leadership and team handling skills
- Emotional intelligence
- Stress Management
- Presentation skills
Education and Experience:
Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 8 - 10 years experience in client/sales (out of which a minimum experience of 4 years in Team Handling is required).
Regional Language Marathi is compulsory
Candidate with exposure in various sectors like banking, retail and call center preferred.
Pure call center background not favoured.
Kindly Contact : HR Pranali on 9930463*** or share your resume on pr**************e@ma******y.com
Job Classification
Industry: InternetFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Contact Details:
Company: Matrimony.com LimitedAddress: AWFIS, Camp Road, Pune
Location(s): Pune
Keyskills: Outbound Sales Telesales Contact Center Operations
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