Service Desk Analyst (Only Male Candidates)
- Global Company
- 1 - 3 years
- Bengaluru
- 3 years ago
- Email to a friend
- Report this job
Job Description
Experience required for the job- 1 to 3.5 Years
Annual Salary of the job- 0.00 - 6.5 LPA
Work Location- Bangalore
24/7 Shift
Excellent communication skills required
POSITION SUMMARY - 1 to 3.5 Years (30 Days Notice )
The Service Desk Analyst provides moderately complex support and rapid resolution to end users for IT issues and update requests via helpdesk. The Service Desk Analyst will be required to address issues that are escalated due to complexity as well as provide informal, on the spot training on the use of PCs, operating systems and applications as well as configure end-user PC.
QUALIFICATIONS
Education and Experience
- High school diploma required.
- Experience working with ServiceNow
- Experience supporting Windows desktop operating systems required.
- Experience supporting Microsoft Office required.
- Working knowledge of laptop/desktop/peripheral hardware required.
- Willingness and ability to take calls after hours and on weekends required.
- Willingness to work in shifts including nights
- Excellent written and verbal communication skills with a focus on providing clear, concise and professional documentation for areas of assigned responsibility required.
- Working knowledge of Active Directory preferred.
- Working knowledge of OS image creation and deployment concepts and best practices preferred.
- Handling US Clients.
- Working knowledge of networks and network cabling preferred.
- Working knowledge of automated software deployment mechanisms preferred
- Experience working with ServiceNow(Mandate)
Develop and update help desk documentation and procedures. Assist employees using Microsoft desktop operating systems (Windows 10) and applications. (Outlook, Word, Excel, PowerPoint, Visio ect)
-Good knowledge in remote troubleshooting of IT incidents
Please send me your updated resume with the below information on ss****r@in************e.com
Current CTC-
Expected CTC-
Notice Period -
Any offer in Hand -(Yes/NO)
Job Classification
Industry: BPO / Call CentreFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: M.Com in Any Specialization, CA in CA, ICWA (CMA) in ICWA (CMA)
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Tek Infotree Private LimitedLocation(s): Bengaluru
Keyskills: Service Desk End User Operating Systems
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