Wipro Limited||Opening For the position of
- Wipro
- 2 - 7 years
- Kolkata
- 5 years ago
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Job Description
Wipro Limited||Opening for the position of Process Trainer (B1)
**Please note: NO Walk-in Interview**
Contact Person: Arpita-9123368***
Or
Forward me your updated resume at: ar****************7@wi**o.com
Education: Graduation (should have all the Degree certificates and Mark sheets) mandatory.
Location: Kolkata
Shift: Rotational. (6 Days working & 1 day rotational off)
Exp: Minimum 2 years of experience as Process Trainer.
Roles and Responsibilities:
- Monitoring and reporting on the effectiveness of training programs and implementing remediation programs.
- Completes certification courses prior to conducting first training session.
- Adheres to Agent and/or Representative training schedule and curriculum.
- Delivers training assessments to trainees.
- Assigns appropriate pre-study work, as defined by client and Individual training organization.
- Consistently and thoroughly completes required tracking and reporting tasks.
- Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.).
- Conducting outlier, Vitality and ad hoc client/process related trainings.
- Support service levels by being productive whenever required.
Skills Required:
- Excellent verbal and written communication skills.
- Creative problem-solving and analysis skills.
- Ability to work in a fast-paced deadline driven environment.
- Problem Solving: Identify & analyses issues to drive logical solution.
- Attention to detail with the ability to complete a large volume of work quickly.
- Adaptable to learn new processes, concepts, and skills, Demonstrates the Ability to work as part of a team adding positive attitude and business focus.
Job Classification
Industry: BPO / Call CentreFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: TrainingRole: TrainingEmployement Type: Walk-insEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Wipro LimitedLocation(s): Kolkata
Keyskills: Training Soft Skills Communication Skills Presentation Skills Process Training Analytical Skills Interpersonal Skills
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