Technical Support- Head (Pharma Automation) @ BVR People Consulting

Accountable and Responsible for:

1 Understanding the user requirement specification (URS) document received from client

2 Interacting with client/sales to seek clarifications and additional information if required regarding the URS

3 Advising client on technical aspects

4 Attending meetings/telecon with client related to offer clarification

5 To review and finalise the techno-commercial offer document and cost estimate for client by understanding the client requirements, while ensuring continuity of customer service to client

6 Review / verification of purchase order received from client

7 Ensuring the feasibility of technicality, delivery and support before offer generation and during order finalization

8 Exploring new components / methods for product development and cost effectiveness

9 Interacting with technical and commercial purchase team for different vendor introductions, technologies, costs.

10 Interaction with projects team for client comments during project execution which are related to design and cost change

11 Interaction with project team for sorting out any document / scope descripancy if needed for live projects.

12 Review of order amendments with projects and internal team before submission to client

13 Interacting with client to clarify the order amendments for revision in scope

14 Reviewing the live offers / designs / constraints / requirments with internal team and providing workable solutions

15 Strategizing technical designs to suit customer requirement based on the competition

16 Handing over to internal team the finally agreed proposal / contract with client on receipt of PO from client

17 Responding to client / sales for client comments on the submitted proposals for any technical queries.

18 Interacting with vendors for client technical queries if needed.

19 Monitoring of live offers for follow ups with client / sales.

20 Assisting head in arranging for branding collaterals for exhibitions / marketing use

21 Interacting and finalizing on stall design for exhibitions

22 Interaction with existing and new vendors for product upgradation, new products, new technologies, cost effectiveness, market updates etc.

23 Co-ordinating with marketing coordinator for timelines of offer submission.

24 Monitoring and ensuring the timelines of offer submission from internal team (sales support)