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SOC Manager I @ UST Global Singapore

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 SOC Manager I

Job Description


Role Proficiency:
Under leadership guidance responsibilities include P & L delivery compliance etc. This position manages a medium d team accountable for delivering cyber security services for our global customers. This role is in the management stream and envisages growth in management rather than the technology space.
Outcomes:
  1. Effectively lead a medium Cyber Security team accountable for delivering cyber security services to our global customers
  2. Under guidance of the leadership team; manage resources head count etc. to ensure profitability objectives are met.
  3. Work with onsite and other teams to ensure service delivery to customer's satisfaction
  4. Responsible for the team's quality of deliverables
  5. Responsible for stakeholder management.
  6. Responsible for team adherence to Information Security policies as defined by the company and customer
  7. Under guidance of leadership drive initiatives to promote continuous improvement innovation and customer satisfaction etc.

Measures of Outcomes:
  1. Gross profit margin (GPM)
  2. Innovation Case Studies and value delivered to customer / Cyber proof.
  3. Team adherence to SLA as agreed upon with the customer.
  4. Quality - Percent of tickets that met quality norms
  5. Regulatory compliance and adherence to process Nil NC during audits. Closure of audit findings within defined time frame
  6. Evidence of skill development including training certification etc.

Outputs Expected:
Profitability and Team Effectiveness:
  1. Under leadership supervision achieve GPM that is equal to or better than agreed objectives.
  2. Under supervision of the leadership team work towards a balanced team; available to deliver services timely and effectively

Customer and Delivery Management:
  1. Accountable for service delivery in line with contractual and regulatory obligations.
  2. Accountable for well administered team
  3. Interface with relevant teams to ensure smooth and schedule-based transition of services

Governance :
  1. Under leadership supervision responsibilities include effective governance with required governance meetings risk management alignment with good practices and frameworks etc.

Competence Management:
  1. Accountable for the competence of the team for current and future requirements Leverage the organisation's infrastructure and support teams to ensure continuous growth in competency level.

Continuous Improvement:
  1. Under leadership's guidance set benchmarks for the achievement of high performance
  2. Accountable for innovation continuous improvement etc.

Skill Examples:
  1. Fair understanding of strategic planning estimation calibrating costs managing profits etc.
  2. Proficient in people and stake-holder management with the ability to inspire.
  3. Ability to manage and lead medium d cyber security organisation.
  4. Sound understanding of cyber security. The ability to interface with the customers and specialist teams on topics within the area of responsibility.
  5. Sound understanding of regulatory and contractual aspects typical of cyber security engagements.
  6. High proficiency in operations and project management. Understanding of relevant frameworks in cyber security SOC IT Infrastructure etc.
  7. Possess unimpeachable personal and professional integrity. Individuals will be required to submit to a background check

Knowledge Examples:
Additional Comments:
None

Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: IT
Role Category: Marine Services
Role/Responsibilies: SOC Manager I

Contact Details:

Company: UST Global Singapore
Location(s): Thiruvananthapuram / Trivandrum

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UST Global Singapore