Assoc Support Engineer
- Sunquest Information
- 0 - 2 Years
- Kolkata
- 3 years ago
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Job Description
Essential responsibilities & duties
- Receives and responds to incoming client request via telephone, web, chat, and email
- Follows established Case Management Best Practices
- Identifies, assesses criticality, and prioritizes resolution of all new and existing issues
- Researches issues and utilizes proven resolutions to customer issues
- Manages and documents the resolution process while effectively communicating status with the client
- Actively partners with clients and internal resources in issue resolution
- Maintains high Client Satisfaction (Net Promoter) Scores
- Stays current with product and industry updates and changes
- Identifies need to escalate complex or risk issues to appropriate senior staff
- Continually learns and expands knowledge of Sunquest applications, environments, and systems
- Creates and references knowledgebase articles
- Follows the Sunquest Quality Management System and regulatory standards including effective management of Protected Health Information
- On-call/holiday rotation(s) required
- Performs other duties and responsibilities as assigned
Knowledge, skills, abilities
- Excellent analytical and problem solving skills
- Excellent interpersonal and professional communication skills
- Strong time management and organizational skills
- Ability to understand and articulate technical concepts and derive solutions
- Ability to deal with complex and challenging client issues
- Previous experience 0-2 years with a technical aptitude in one of these areas:
- Healthcare technology
- Healthcare
- Technology
- client support
- College course work or s in related field
- Previous client/customer support experience
- Clinical laboratory experience or supporting health care information systems preferred
- Candidates who have experience working in Nightshift and flexible for any shift timings based on the organizational requirement.
- Proficient typing skills
Physical requirements
- Work is performed in a normal office setting with minimal exposure to health or safety hazards; substantial time is spent working on a computer.
- Travel may be required based on business need and demonstrated skill
- On call may be required.
Employement Category:
Employement Type: Full timeIndustry: Full time
Functional Area: Hospitals
Role Category: IT
Role/Responsibilies: Assoc Support Engineer
Contact Details:
Company: Sunquest InformationLocation(s): Kolkata
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Sunquest Information
Sunquest Information Systems Inc. provides diagnostic informatics solutions to laboratories worldwide. Since 1979, Sunquest has helped laboratories and healthcare organizations enhance efficiency, improve patient care, and optimize financial results. Our capabilities include multi-site, multi-discip...
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