Beauty Advisor - Arcelia
- Shoppers Stop
- Not Specified
- Noida, Gurugram
- 3 years ago
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Job Description
- Customer Service
- Highest level of customized and personal customer service possible to individual shoppers
- Provide welcoming, personal, professional service to all Customers at all times
- Ask questions, investigate preferences, listen to customer, make the experience interactive
- Suggest group of appropriate products and/or colors to meet and exceed customers needs
- Try and educate the customers and create different looks for the customer, and encourage the customer to do so as well
- Assist customers with product/services selection and information
- Become trusted consultants for Beauty shoppers and give them an enhanced buying experience
- Demonstrateeffective communication skills, the well-executed and expedient application of makeup to achieve the look the Customer desires
- Inform customers of programs or offers in the Beauty Category
- Obtain Customer data for Beauty Addict clients
- Follow-up, follow-through with customers and keep commitments in order to maintain strong relationships
- Motivate the customer to visit the store often and make purchases frequently by driving the relationship with their clients
- Be informed about products/company information/store information and convey to the customer accordingly
- Listen well and communicate clearly
- Practice current good counter practices
- Maintain the appointment levels, contribution to sales, conversions
- Focus on increasing the IPT and Avg Bill Value
- Encourage customers to share feedback and reviews online, post pics post makeovers if possible
- Be in touch with the respective Brand staffs to understand from them the new launches
- Maintaining Work Environment
- Keep self updated on latest style and fashion trends
- Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day's business
- Maintain a clean and organized work area.
- Maintain tester units in proper schematic order.
- Clean or replace any broken or damaged products
- Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
- Inform management of any store maintenance issues
- Inform management of any Health and Safety issues which might lead to accidents
- Administrative Assistance Activities
- Complete assigned projects such as counting expiration dates, batch codes on products, compiling information on RTV's of testers
- Complete appropriate Customer correspondence as required.
Role :
Roles & Responsibilities
- Customer Service
- Highest level of customized and personal customer service possible to individual shoppers
- Provide welcoming, personal, professional service to all Customers at all times
- Ask questions, investigate preferences, listen to customer, make the experience interactive
- Suggest group of appropriate products and/or colors to meet and exceed customers needs
- Try and educate the customers and create different looks for the customer, and encourage the customer to do so as well
- Assist customers with product/services selection and information
- Become trusted consultants for Beauty shoppers and give them an enhanced buying experience
- Demonstrateeffective communication skills, the well-executed and expedient application of makeup to achieve the look the Customer desires
- Inform customers of programs or offers in the Beauty Category
- Obtain Customer data for Beauty Addict clients
- Follow-up, follow-through with customers and keep commitments in order to maintain strong relationships
- Motivate the customer to visit the store often and make purchases frequently by driving the relationship with their clients
- Be informed about products/company information/store information and convey to the customer accordingly
- Listen well and communicate clearly
- Practice current good counter practices
- Maintain the appointment levels, contribution to sales, conversions
- Focus on increasing the IPT and Avg Bill Value
- Encourage customers to share feedback and reviews online, post pics post makeovers if possible
- Be in touch with the respective Brand staffs to understand from them the new launches
- Maintaining Work Environment
- Keep self updated on latest style and fashion trends
- Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day's business
- Maintain a clean and organized work area.
- Maintain tester units in proper schematic order.
- Clean or replace any broken or damaged products
- Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
- Inform management of any store maintenance issues
- Inform management of any Health and Safety issues which might lead to accidents
- Administrative Assistance Activities
- Complete assigned projects such as counting expiration dates, batch codes on products, compiling information on RTV's of testers
- Complete appropriate Customer correspondence as required.
Employement Category:
Employement Type: Full timeIndustry: Full time
Functional Area: Retailing
Role Category: IT
Role/Responsibilies: Beauty Advisor - Arcelia
Contact Details:
Company: ShoppersstopLocation(s): Noida, Gurugram
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Shoppers Stop
Shoppers Stop Ltd The foundation of Shoppers' Stop was laid on October 27, 1991 by the K. Raheja Corp. group of companies. Being amongst India's biggest hospitality and real estate players, the Group crossed yet another milestone with its lifestyle venture - Shoppers' Stop. From its inception,...
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