Tele Caller -Customer Retention @ ACT Fibernet

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Tele Caller -Customer Retention

ACT Fibernet
1 - 5 years
Bengaluru
3 years ago
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Job Description

Roles and Responsibilities

Purpose of the Role

To ensure collection efficiency, contributing to company's overall growth.

Role Description

1. Responsible to call customer and remind for payment.

2. Responsible to act as a bridge between field executives and team leaders

3. Responsible for constantly follow up Arrears payment

4. Work consistently to rectify billing error

5. Responsible for Analysis and feedback of unpaid accounts

6. Follow up for reactivation of inactive accounts.

Key Result Areas

To contribute towards company's profitability by ensuring 100% collection both in terms of customer and

value resulting to a sustained business with desired customer satisfaction.

Interested can share the profiles to - Ma**********f@***.actcorp.in

Desired Candidate Profile

Education

Should have PUC or equivalent and above

Should have minimum of 1 - 6 years of relevant work experience in Voice process

Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)

Should have experience handling MIS or strong experience with MS excel, MS word

Should possess excellent communication and interpersonal skills.

Job Classification

Industry: Telecom / ISP
Functional Area: Sales, Retail, Business Development,
Role Category: Sales Support
Role: Sales Support
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: M.Tech in Computers
Doctorate: Doctorate Not Required

Contact Details:

Company: ria Convergence Technologies Pvt Ltd
Location(s): Bengaluru
Website: http://jobs.actcorp.in

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Keyskills: voice process Telecalling Customer Retention Telecom Sales

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

ACT Fibernet

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana...

Tele Caller -Customer Retention @ ACT Fibernet

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