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Systems Operations Engineer @ Wells Fargo

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 Systems Operations Engineer

Job Description

About the Role
Provide hands-on Level 1 & 2 application support (12X7) as part of a team across our entire global footprint including APAC, EMEA and America locations under International Line of Business. Job Responsibilities
Providing support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services
To maintain, troubleshoot and restore service or data to system
Troubleshoots hardware and software issues using general guidelines, templates or direction from others
Writing and updating documentation and procedures
Participating in migrations from development to production, upgrades, installations and/or configurations of systems
The ability to operate using own initiative in working towards key delivery schedules
The flexibility to work outside of normal working hours to meet deadlines Essential Qualifications
Technical:
- Bachelors/Masters degree in Computer Science or equivalent
- 6+ yrs of hands-on IT experience in Supporting Complex Windows/Unix environment web-based enterprise applications.
- Writing SQL Queries for fault diagnostics, resolution or Change controls
- Hands on experience in production monitoring tools
- Production Application Support including customer issues investigation and resolution.
- Should be able to handle Change Requests and be able to deploy the application in Production/non-production environments.
- A good working knowledge of websphere application server and shell scripting knowledge
Non-Technical:
- Excellent verbal and written communication skills and ability to communicate with US partners directly
- Excellent problem solving and analytical skills including debugging skills
- Participating in testing and updating the business continuity plan
- The flexibility to work in ad-hoc shifts when required.
- The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals

Desired Qualifications
-Unix shell Scripting or any other scripting language
- Pac2000 (Remedy) ticketing tool
-Autosys

Job Classification

Industry: Banking
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Computers
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Wells Fargo
Location(s): Bengaluru

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Keyskills:   Computer science Ticketing Application support Interpersonal skills Enterprise applications Debugging Business continuity planning Windows Unix shell scripting Remedy

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Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...

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