Sr . Support Engineer - Bengaluru/Bangalore @ Harman Connected

What You Will Do :

The Senior Engg L2 Infrastructure Support will be responsible for handling all tickets related to the infrastructure. The candidate is required to troubleshoot issues based on tickets and need to part of rollouts and continuous improvements. The candidate has to support both internal and customer requests,shall be willing to work in 24x7 shifts

Job Responsibilities: List the professional and/or technical competencies needed when performing the key responsibilities of the position. Explain the degree to which this position affects the business (i.e. making decisions, defining or setting strategy, etc.). Please further explain the breadth of the impact this position has (i.e. affects own team, department, function, division, geography, etc.).

• Evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.

• Adherence to customer SLAs

• Work in rotational shifts.

• Candidate will be accountable and responsible for technical requirement and communication with client in the shift, handling P1 / P2 issues, or any direct project work allocated to him/her.

• Taking ownership of task, resolving the same and co-ordinate with other team members even outside of shift.

• Mentoring / training other team members as well creating technical documentation.

What You Need :

Basic Qualifications: List the minimum and desired education (including degrees, licenses, certification or registrations) and experience needed to perform the key responsibilities of the position.

• Experienced L2 Support Engineer with 3-5 yrs experience

• Candidate should be a Graduate and from computer science background

• Linux certification

• Certifications on AWS is desirable not mandatory

Preferred Qualifications & Desired Competencies : Please list the preferred qualifications and ideal behaviors needed for this position based on the following:

• 24X7 rotational shifts (including night shifts and Weekend/holiday support)

• Must have production support experience as requirement is 24X7X365 production support for client environment.

• Experience with Jenkins, Docker containers, Kubernetes

• Hands on experience on Linux L3 support including RH Linux, CentOS & CoreOS system administration, OS configuration and troubleshooting, experience on live server support and troubleshooting.

• Experience on Apache/Nginx, Tomcat, Redis, HiveMQ, Kafka, Jenkins, GitLab, Shell Scripting, Network and Server monitoring tool like Prometheus/Grafan, Nagios, ICINGA etc. is required.

• Strong knowledge of VPN, CIDR/Blocks, Security Groups

• Demonstrable knowledge of CD and CI process and framework for latest fixes, patches etc with at least one configuration tool like Puppet/Chef/Ansible

• Experience with relational and NoSQL database technologies such as Oracle, SQL Server, Postgre, Cassandra and MongoDB.

• Sound knowledge on AWS Infrastructure management, experience on AWS EC2, S3, DynamoDB, VPC, Cloudformation etc service is must. Must know configuration and set up of AWS services, troubleshooting the live environment issues, architecting AWS environment based on the requirement as well can co-ordinate with enterprise support.

• Experience with intrusion detection systems and server security hardening

• Excellent communication and customer handling skills. Understanding and adherence to customer SLAs

• Good to have Compliance understanding such as ITIL,ISO 27001 or SOX