Cybage Hiring For Helpdesk Support : Pune
- Cybage
- 2 - 5 years
- Pune
- 3 years ago
- Email to a friend
- Report this job
Job Description
Dear Candidate,
If the JD matches our skills please apply to this job posting and mail your CV to ap*******a@cy***e.com with the below details :-
- Total experience:
- Relevant experience (Helpdesk):
- Current CTC:
- Expected CTC including variable :
- Official Notice Period:
- Current Location:
- Willing to relocate to Pune :
- Appeared for interview with Cybage earlier (Yes/No):
Note :
- This role involves working into shifts only.
- Also, note that this will be under Support Service domain of Cybage hence the designation will be given accordingly
Please refer to the JD below :-
Requirement
- Graduate with 2 - 3 years of experience working as Service Desk, Helpdesk Technician
- Performed L2 kind of role
- Good analytical skills to troubleshoot and fix windows and applications issues
- Should be capable of performing multitasking tasks
- Should be smart, enthusiastic and a good team player
- Should have excellent communication skills (Oral & Written)
- Experience working on ticketing tools
- Should be willing to work for 24/7 project
- Should able to handle bridges/conference calls
Technical Skills
- Basic understanding of email clients like Outlook, AD user management, Password reset, Unlock Account, Anti-virus, Browser issues, Desktop/Laptop OS troubleshooting & etc.
- Knowledge of VPN and the clients used
- Basic networking knowledge
- Basic windows troubleshooting
- Application troubleshooting
- Able to troubleshoot and diagnose computer issues such as Internet, operating system features
Roles & Responsibilities
- Serve as the first point of contact for users seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques
- Provide the best solution based on the issue and details provided by end user
- Walk the customer through the problem-solving process
- Direct un-resolved issues to the next level of support team
- Record events and problems and their resolution in logs
- Record the daily efforts in a Ticket Tracker
- Be the part of Sync-up meetings with client
- Identify and suggest possible improvements on procedures
- Send the Shift Handover report regularly to next shift members
- Document the change in process on Dashboard/SharePoint
- Monitor the ticketing queues and work on the Ageing Tickets
- Strictly Adhere to the Client SLAs
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Not mentioned
Role: Not mentioned
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM in Marketing
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Cybage Software Pvt. LtdAddress: Survey No.13A,1,2,3,,Cybage Towers,Wadgaon Sheri,M, ulik Nagar, PUNE, Maharashtra, India
Location(s): Pune
Keyskills: IT Helpdesk IT Service Desk
Cybage
About Cybage:Founded in 1995, Cybage Software Pvt. Ltd., a technology consulting organization is a leader in the hi-tech and outsourced product engineering space. We are a valued partner to technology startups, mid-size companies, and Fortune 500 corporations alike. Our solutions are focused on mode...
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