Huge Requirement 4 Technical Support Officer @ Rivera Manpower

SMITHA   8884777***

PRIYA      9916196***

AFEEFA   7829330*** Roles & Responsibilities : *The Technical Support Engineer will act as the primary contact for customer on network related issues.
*The work is office-based, although you may need to work remotely across different customer sites depending on the size of the organization and their network.
*Respond to day-to-day network support requests from Customer, own and resolve the reported issue to customer satisfaction via phone, Webex or email.
*Researching, diagnosing, troubleshooting and identifying solutions to resolve network related issues.
*Provide remote support to l on-site engineers and end users/customers during installation/replacement process.
*Work closely with the Network Level 2 / 3 and escalate issue that needs immediate assistance.
*Have the technical capacity to mentor peers and act as escalation point for complex issues.
*Ready to support Global customers and willing to work in shifts including night shift.

*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.

DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED