Hiring For Team Leader - Mumbai - People Group

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Hiring For Team Leader - Mumbai - People Group

People Group
2 - 5 years
Mumbai
5 years ago
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Job Description

Manage post-sales experience and service of premium members of Shaadi SELECT.
Mentor and develop the team.
Effectively manage shift operations.
Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management).
Handling Escalation calls of Customers.
Track Customer Satisfaction & ensure closure of complaints.
Strong Rapport building skills with Team & stakeholders, manage attrition in the team.
Evolve more effective work process for improving customer interactions.
Constantly monitor & review performance metrics for achievement of objective.
To effectively manage Contact Centre operations for constant performance achievements.
Identify relevant training needs of agents & ensure effective implementation.
Interface with IT/HR/ Training/Quality in order to improve the teams Performance.

4 years experience developing the above skills.
Experience must include tele-marketing job.
Should be familiar with effective objection handling.
Extremely detail oriented and ability to organize.
Bachelors Degree.

Brownie Points

Preferably from Matrimonial background.

Kindly share your profile to am***a@pe**************e.in or Connect with Amit Aswal 9560794***

Job Classification

Industry: BPO / Call Centre
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: People Interactive (I) Pvt Ltd.
Address: 2B ii,GROUND FLOOR, FILM CENTRE BUILDING, 68, TARDEO ROAD,MUMBAI, MUMBAI, Maharashtra, India
Location(s): Mumbai

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Keyskills: Team Leading Customer Satisfaction Objection Handling Attrition Management Performance Metrics Training Needs HR Shrinkage CSAT Operations

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₹ 3,00,000 - 4,50,000 P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

People Group

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...

Hiring For Team Leader - Mumbai - People Group

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