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Urgently Required Call Officer - NHSC- Bihar @ Alankit

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 Urgently Required Call Officer - NHSC- Bihar

Job Description

Roles and Responsibilities:-


  • Person will be responsible for attending the calls made to the helpline number.
  • Person will be responsible to quickly assess the genuine/serviceable calls.
  • Person will be responsible for responding to the calls made by the elderly to the helpline number.
  • Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately
  • Persons will be required to coordinate with concerned official or person to support the elderly who ever calls to helpline
  • Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately
  • Person will be required, wherever necessary, to coordinate with the field teams where actions are required to be taken on the ground and follow up for closure of action.
  • Person will be required to create appropriate documentation, protocols, processes etc. for effectively handling the requests.
  • Person will be required to generate necessary reports and case studies regarding the calls

Work Experience :-


  • Experience in working at any of the response systems/ health emergency connect centre/other connect centre
  • Freshers are also welcome.


Skills Required:


  • Excellent communication skills
  • Counselling
  • Telephone etiquette
  • Empathy
  • Listening skills
  • Patience and politeness with elderly persons
  • Decision making
  • Relationship building
  • Fluency in English, Language of the state and Hindi

Interested candidates can share their resume on ra****s@al****t.com

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Employement Category:

Employement Type: Full time
Industry: Banking / Financial Services
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Urgently Required Call Officer - NHSC- Bihar

Contact Details:

Company: Alankit Assignments
Location(s): Patna

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₹ 2.0 - 3.0 Lakh/Yr

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Alankit

Company ProfileAlankit limitedAlankit Group is a conglomerate of 13 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under th...