Assistant Manager
- Practo Technologies
- 2 - 4 Years
- Bengaluru
- 3 years ago
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Job Description
What if, instead of a job, you had a mission A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world
It's what we do at Practo.
Practo is made up of people from diverse backgrounds, united by our mission to help people around the world live healthier, longer lives by simplifying ways to be healthy. Our culture revolves around first principles thinking that leads to daring ideas and we have the freedom and opportunity to turn these ideas into reality. We are dedicated to improving healthcare access for everyone and leaving the world better than we found it.
Position Details
Job Title: Assistant Manager Supply Operations
Department/Function Operations
Job Family:
Reporting Line N+1 OM
Reporting Line N+2 Sr OM
Job Purpose
- Responsible for creating and managing in-house network for OPD for the region.
- The candidate will be required to liaise with doctors,Hospitals, laboratories & diagnostic centres on periodical basis with the objective of facilitating and managing business relations.
The incumbent will also be required to liaise with corporates & Insurers in their region in order to see the smooth functioning of claims processing and Network Management
Key Responsibilities & Accountabilities:
- Be an interface between the Doctors,Hospitals, Laboratories and Insurance companies, claims & customer service team.
- Develop and expand the Medical provider's network to meet the ever-growing customer need and demands.
- Responsible for overall activities related with the empanelment of Network Providers Doctors, Laboratories & Hospitals.
- Experience in Provider contracting and tariff negotiation on the best available rates for cashless facility and preferred outpatient fees along with corporate health check packages.
-Ensure all signed contracts adhere to the local regulatory and corporate outsourcing guidelines and requirements.
- Conduct annual due diligence assessment & Periodic audit of Network providers with random onsite visits.
- Works in co - ordination with the providers to ensure superior health care delivery to Wellness customers
-Monitor and ensure business efficiency and appointed Network Providers Service Level Agreements (SLAs) are met
-Provide complaint resolution in relation to service delivery failure, payment matters with Network Providers Doctors, Hospitals & Labs
- Ensure adequate measures are in place to identify fraudulent activities at providers and take timely action
- Strong proficiency with MS Excel and MS Power point - Previous experience of managing provider network.
Typical List of stakeholders
Product Managers/ Product Owner/Engineering Managers/Engineers/Training Team/Marketing Team/Delivery Teams.
Experience and Knowledge
Must have:
Should be able to communicate effectively
Should have at least 2-3 years of experience in people management
Should have 1-2 years experience in process management
Should have focus on key metrics
Should have good analytical skills
Should think customer first
Should think about his people and their growth
Should always strive for constant process improvement
Competencies Evaluation criteria
Analytical skills
Passion for results
Strategic perspective
Business acumen
Influence and Persuasion
Detail orientation
Comfort with ambiguity
Employement Category:
Employement Type: Full timeIndustry: Full time
Functional Area: Hospitals
Role Category: Health Care
Role/Responsibilies: Assistant Manager
Contact Details:
Company: Practo TechnologiesLocation(s): Bengaluru
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Practo Technologies
About Practo For millions of people, Practo is the trusted and familiar home where they know they’ll find a healing touch. It connects them with everything they need to take good care of themselves and their family - assessing health issues, finding the right doctor, booking diagnostic te...
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