Director Senior Implementation Manager
- Standard Chartered
- 10 - 12 Years
- Mumbai
- 3 years ago
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Job Description
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Business
Sales Support
- Be a part of Deal team and provide required support to RM/Sales team in providing responses to pre-sales client queries in terms RFI/RFP.
- Collaborate with Sales/Products/Channels/ Operations team to during solution designing.
- Review and Analyze requirement from client and provide feedback during Deal reviews
- Help and support sales team to meet the sales targets.
Client Implementation
- Single point of contact for client during entire life cycle of Complex implementation.
- Understand %26amp; Capture Client requirements and map them with Banks capabilities.
- Devise, discuss and agree on the best suitable solution which meets client%26rsquo;s requirements (Technical as well as functional.)
- Project Manage the entire implementation including Preparation of Business requirement documents (BRD), Legal documentation, Project plan, Stakeholder communication, Risk and issue management, testing in line with approved framework.
- Provide necessary trainings to various work streams at client end.
- Conduct Post implementation review with client for all complex implementation along with Relationship team and obtain feedback. Target maximum Net promoter score and Implementation ratings.
- Actively accelerate deals under implementation, address / remove blockages, proactive discipline and management of SCB and client%26rsquo;s deadlines, propose alternative solutions where necessary to accelerate implementations.
- Work as a second level support for all the technical issues and help service teams.
- Participate in product commercialization and provide client feedback to channels and product development team for changes/enhancement.
- Achieve all the client%26rsquo;s expected benefits and also work to improve time to first dollar for the bank.
- Provide handover to service teams for managing clients BAU requirements.
- During the implementation phase identify potential cross sell opportunity and recommend process improvements related to the implementation of client solutions where appropriate
- Excellent knowledge of Transaction banking products (Cash/Trade), practice and procedures including on-line banking.
- Well aware of the TB products in Collection and Payments domain including SWIFT, API Banking, UPI, NACH, RTGS/NEFT/DD, IMPS, Salary payment, Virtual accounts, TAX, Fintech collaboration
- Hands on experience in channel integration Host to Host, SWIFT, SAP-XI etc.
- Hands on experience in managing various file formats - BANSTA, FINSTA, MULTICASH, BIA2, ISO, XML, etc.
- Excellent Analytical and problem-solving skills.
- Ability to work as a team and should be able to take Collaborative approach in designing unique client solution
- Well aware of Local banking regulations and guidelines.
- Adequate knowledge of client Documentations and negotiation
- Adequate understanding of the various computer systems within the Bank and the applications of technology in business.
Revenue Realisation
- Critically review expected revenue and deal at the time a deal is handed by TB Sales, Responsible for validating the revenue assumptions.
- Track the revenue realization after each completed implementation and seek justification /clarification from Sales/RM in case revenue is not in-line with projections.
Channels Development and Commercialization
- Provide Feedback to the Product/Channels team.
- Review and provide feedback on the new Enhancements / Project documentations e.g. Business requirement document / Functional document etc.
- Support new functionality Testing and of new product/channels.
Processes
- Follow the standard group process defined for the implementation.
People and Talent
- Collaborate with Cash Implementation, Product, Operation %26amp; Channel team to deliver organizational objective
- Lead by Example and established and display very strong leadership quality
- Focus on the Self learning and development
Risk Management
- Proactively identifies risk and raise to respective stakeholders with mitigation plans and/or corrective actions.
- Maintain %26amp; manage group approved deferral/ dispensation process for client on-boarding and off-boarding.
- Identifies and raise non-compliance (if any) to Operational risk managers / Line Manager (UORM)
- Ensures compliance to KCSA and CST checks as defined by the Group Implementation team
- Ensures all the processes defined in the DOI or as a part of governance model is followed
Regulatory %26amp; Business Conduct
- Display exemplary conduct and live by the Group%26rsquo;s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- Regional Head %26ndash; Transaction Banking
- CCIB Sales/RM Team Leads - Transaction Banking
- Cash Management Operations
- Operational Risk, Legal and Compliance
- Country Cash Product and DCDA team
- Universal Market Head %26ndash; Implementation
QUALIFICATIONS:
- Minimum 10-12 years of experience in implementing transaction banking products for Corporate and Institutional clients.
- Graduate /Post- graduate from reputed Institute.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Employement Category:
Employement Type: Full timeIndustry: Full time
Functional Area: Banking
Role Category: Banking
Role/Responsibilies: Director Senior Implementation Manager
Contact Details:
Company: Standard CharteredLocation(s): Mumbai
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Keyskills: Director – Senior Implementation Manager
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