Technical Course Developer, Support Enablement
- Adobe
- 2 - 6 Years
- Noida, Gurugram
- 5 years ago
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Our Company
Changing the world through digital experiences is what Adobes all about! We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences. Were passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.The Challenge
The SS&O Support Enablement team provides training and development to the Adobe Digital Experience Support Delivery Organization. Enabling Technical Support Engineers and Technical Account Managers to resolve customer support needs while providing an exceptional customer experience. As a Technical Course Developer, you will play a meaningful role in ensuring the success of our Global Support teams by delivering extraordinary results via your contributions to the continuous evolution of the learning program. Key responsibilities include analyzing, designing, delivering, tracking, evaluating, and documenting training activities to on-board new employees, improve the technical expertise of incumbents, and ensure new release readiness to drive high performance and world-class support delivery.
You will partner across the organization with key stakeholders and subject matter experts to craft highly effective instructor-led and web-based learning, using sound instructional design and adult learning principles. You will author customer-facing articles for use in our Knowledge Base. You will work in a dynamic and rewarding environment that demands high quality, creativity, and personal drive!
Our ideal candidate is a well-rounded individual with excellent interpersonal skills; as well as proven project management, coordination and documentation skills. Advanced written and verbal communication skills are also key to the role.What You'll Do
- Design, develop and maintain ILT classroom, virtual classroom, on demand and blended e-learning training content.
- Acquire in-depth subject matter expertise, product/technical/business knowledge, quickly to reduce dependencies.
- Lead training development projects independently and with minimal guidance.
- Curate content to write and publish professional customer-facing KB articles.
- Review course deliverables to ensure the quality of the content as related to effective learning design, consistency, accuracy, instructional language, and relevance to curriculum needs and requirements.
- Communicate and engage with subject matter experts for launches and initiatives.
- Suggest new ideas to the team infusing your expertise and experience to deliver extraordinary training content.
- Focus on designing and developing Instructor Led Training modules including learner exercise and role-play guides, facilitator guides as needed.
- Actively look for and recommend opportunities to scale, increase efficiency and continually improve content creation and the intake process using impactful metrics to do so.
- 2-6 years of experience in curriculum/instructional design, preferably in the software product domain.
- Adobe DX multi-solution knowledge/expertise preferred.
- Excellent analytical and comprehension skills to learn and understand complex technical content.
- Knowledge of instructional design methodologies, strategies, processes and standards.
- Excellent writing skills to translate highly technical subject matter to a global audience at various levels with clarity and accuracy.
- Knowledge and relevant application of instructional theories and adult learning principles in multi-modal instruction.
- Ability to work in and coordinate with multicultural and virtual teams.
- Bachelors Degree in a relevant field of study.
- Proficient with LMS and instructional design tools.
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If youre looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.
If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact [Confidential Information] (mailto:[Confidential Information]) or (408) 536-3015.
Employement Category:
Employement Type: Full timeIndustry: Full timeFunctional Area: RecruitmentRole Category: Advertising, DM, PR, MR & Event ManagementRole/Responsibilies: Technical Course Developer, Support EnablementContact Details:
Company: Adobe ConsultantsLocation(s): Noida, Gurugram+ View Contact
Keyskills: Technical Course Developer Support Enablemen
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