Client Services Specialist
- Sunquest Information
- 3 - 8 Years
- Kolkata
- 5 years ago
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Job Description
Skillset Requirements
- Ability to learn quickly, understand and explain technical information to non-technical staff and clients.
- Ability to assist development in critical issues and effectively test the new/existing functionalities of Sunquest Atlas products.
- Must be able to analyze technical issues and develop creative solutions which minimize risk and ensure
- successful deployment of software solutions.
- Must work effectively under intense pressure in order to meet the demands of resolving critical technical
- issues that address client business needs.
- Excellent written and verbal communication skills, including ability to comprehend and communicate
- technical information precisely and unambiguously.
- Good interpersonal skills; extremely motivated and flexible.
- Highly organized with exceptional time management skills.
- Must be able to manage and coordinate multiple, complex technical issues.
- Possess a self-managed proactive work style and also work well in a team environment.
Technical Requirements
- 3+ years related experience (e.g. software development; analysis or implementation in a customer facing role).
- Prior software development and data migration experience desired
- Working knowledge of HTML, JavaScript, CSS, VB .NET, ASP .NET, C# needed.
Job Responsibilities
- Resolves client-submitted technical issues and actively takes part in version upgrade processes, being responsible for activities from start to end.
- Work on HTML5 and JavaScript technologies to create/modify various output formats to suite client needs and make sure they work on various Sunquest printing technologies.
- Understands the various deployment options of Sunquest Atlas products and maps these options to fulfill real world client workflows and needs.
- Creates detailed technical checklists and processes that need to be followed for the implementation in a new client environment, or version upgrades of products in an existing client environment.
- Analyzes client s business rules and effectively communicates them to Development, QA, Documentation, Support, and other individuals or teams.
- Assists in the development of Test Plans for Alpha and Beta phases of the implementation, based on client specific business model.
- Understands the various deployment options of Sunquest Atlas products and maps these options to fulfill real world client workflows and needs.
- Promotes and maintains a positive relationship with other technical staff and departments to support the successful implementation of products.
- Assists in preparing project documentation such as Wiki/Client Informational Pages, QA Request Forms, Upgrade Checklists and Change Order Analysis.
Employement Category:
Employement Type: Full timeIndustry: Full timeFunctional Area: HospitalsRole Category: Advertising, DM, PR, MR & Event ManagementRole/Responsibilies: Client Services SpecialistContact Details:
Company: Sunquest InformationLocation(s): Kolkata+ View Contact
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Sunquest Information
Sunquest Information Systems Inc. provides diagnostic informatics solutions to laboratories worldwide. Since 1979, Sunquest has helped laboratories and healthcare organizations enhance efficiency, improve patient care, and optimize financial results. Our capabilities include multi-site, multi-discip...
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