International Customer Support / Technical Support Engineer / Voice Process / Non Voice Process. @ Black And White

Email - [Confidential Information]

Designation: Technical Support Analyst /Sr. Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support
Customer :
Banking / Insurance / E Commerce / Telecom / Airline ticketing / Medical Billing / AR Calling / Hospital Billing / Physician billing
JOB Role :
Engaged in handling calls of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Excellent verbal and written communication skills
Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls/emails / chats regarding technical issues for end-users.
Perform problem cause analysis
Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity, and analysis.
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HR Meghala