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Lead II - Cloud Infrastructure Services @ UST Global Singapore

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 Lead II - Cloud Infrastructure Services

Job Description


The Storage/Backup administrator is a primary resource for the IT Infrastructure Team for all storage/Backup systems in the environment.Configure, deploy, and maintain the storage/Backup solutions as required by business needs.Manage the environment that currently comprises multiple SAN, NAS and backup solutions across multiple data centres globally. Work with customer/client of IT to develop strategic plans for storage and backups.
Experience and Expertise Required
5 - 10 years experience in storage SAN/NAS Storage Administration.
15 - 10 years managing storage solutions including EMC VNX, Unity, Xio, V-max, PureStorage and HP-3par
Proficient in working with various SAN technologies in a large-scale Enterprise Environment or Data Centres
5 - 10 years of experience working on storage networks, storage devices, and storage resource management and capacity planning.
5 - 10 years of experience on SAN switch management and troubleshooting issues (Cisco or Brocade).
5 - 10 years of experience in backup management and administration. EMC Avamar, EMC Data domain, Networker, Netbackup are preferred.
Proficient in working with VMware technologies and integration with SAN devices
Capacity planning and decision maker for the Storage and backup environment for new sites.
Strong vendor management and coordination skills
Proficient with Netapp NAS or EMC NAS administration and management.
Expert Monitor of daily backupjobsand systems, troubleshoot/remediate failures, and escalate repeat failures to server support teams and/or appropriate suppliers.
Proficient with disaster recovery and business continuity experience related to protection and standardization of our SAN
Exemplary problem analysis/resolution
Excellent written and verbal skills
Desire to learn, take the initiative, and responsibilities
Ability to produce clear comprehensive documentation and follow documented practices and procedures
Ability to follow direction with a minimum of supervision
Role Proficiency:
Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues
Outcomes:
Measures of Outcomes:
Outputs Expected:
Resolution:
  1. Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA

Troubleshooting:
  1. Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Covert the new steps to KB article
  2. Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions

Escalation/Elevation:
  1. Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1

Tickets Backlog/Resolution:
  1. Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure.

Installation:
  1. Install and configure tools software and patches

Runbook/KB:
  1. Update KB with new findings
  2. Document and record troubleshooting steps as knowledge base

Collaboration:
  1. Collaborate with different towers of delivery for ticket resolution (within SLA); resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues.

Stakeholder Management:
  1. Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management.

Strategic:
  1. Define the strategy on data management policy management and data retention management.
  2. Support definition of the IT strategy for the functions relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned.

Process Adherence:
  1. Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization s policies and business conduct.

Process/efficiency Improvement:
  1. Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions.
  2. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance.

Process Implementation:
  1. Coordinate and monitor IT process implementation within the function

Compliance:
  1. Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM(Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function . Coordination Support for CSI across all services in CIS and beyond.

Training:
  1. On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths

Performance Management:
  1. Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback.Assist new team members in understanding the customer environment

Skill Examples:
Knowledge Examples:
1) Good understanding of customer infrastructure and related CIs.
Additional Comments:
None

Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: IT
Role Category: IT
Role/Responsibilies: Lead II - Cloud Infrastructure Services

Contact Details:

Company: UST Global Singapore
Location(s): Thiruvananthapuram / Trivandrum

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UST Global Singapore

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