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SOC Lead I @ UST Global Singapore

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 SOC Lead I

Job Description


Role Proficiency:
Under Manager's supervision effectively lead a small unit / shift / sub-team / customer engagement within a large Shared Services team in the delivery of cyber security monitoring and triage activities for our global customers. This role is in the management stream and envisages growth in management rather than the technology space.
Outcomes:
  1. Under the supervision of the Manager effectively Lead a small SOC team (unit / shift / sub-team / small customer engagement)
  2. Under supervision of the manager responsible for delivery of SOC services by the team per SLA.
  3. Responsible for performance of activities by the team that have been defined by the manager from a contractual and regulatory perspective.
  4. Responsible for the quality of deliverables of the team
  5. Under supervision of manager ensure a well administered team / engagement.
  6. Under supervision of the manager responsible for customer communication and stakeholder management.
  7. Ensure team adherence to Information Security policies as defined by the company and customer.

Measures of Outcomes:
  1. Team adherence to SLA as agreed with the customer.
  2. Innovation Case Studies and value delivered to customer / Cyberproof.
  3. Productivity (Number of alerts and incidents addressed)
  4. Quality - percent of tickets that meet quality norms
  5. Adherence to process Nil NC during audits
  6. Evidence of skill development including training and certification etc.

Outputs Expected:
Team Administration and Management:
  1. Under supervision of the manager ensure that a balanced team is available; providing defined services
  2. Responsible for administrative aspects like shift roster and attendance on-call related allowances etc.

Delivery Management:
  1. Supervision of the shift period / team such that cyber security alerts from the SIEM and multiple sources are dealt with by the shift / team within SLAs
  2. For the responsible team unit ensure delivery required quality standards.
  3. Under supervision of the manager define and implement new processes or changes to existing processes.
  4. Communicate and escalate per defined process.

Reporting:
  1. Generation of required reports management information and analytics.

Team Competence Management:
  1. Mentor junior team members whenever possible
  2. Identify training needs of the team. Under supervision of manager define and implement Training plans.

Continuous Improvement:
  1. Ensure activities like quality checks reviews etc are performed to ensure the team is performing with required standards.
  2. Under supervision of the manager set benchmarks for a high-performance organisation
  3. Make sure that audits go smoothly; responsible for closure of audit findings and performance improvement plans
  4. Ensure continuous improvement in the team in areas of delivery quality operational efficiency innovation and optimization etc.
  5. Ensure Continuous learning

Skill Examples:
  1. Proficiency in people and stake-holder management. Ability to manage and lead a smaller / less complex teams. Ability to inspire.
  2. Ability to interface with the customers and specialist teams on these topics.
  3. Proficient in operations / project management. Understanding of relevant frameworks in cyber security SOC IT Infrastructure etc. Exposure to ISMS Quality and BCP processes and frameworks.
  4. Excellent oral and written communication skills.
  5. Possess unimpeachable personal and professional integrity. Individuals will be required to submit to a background check.

Knowledge Examples:
Additional Comments:
None

Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: IT
Role Category: Marine Services
Role/Responsibilies: SOC Lead I

Contact Details:

Company: UST Global Singapore
Location(s): Thiruvananthapuram / Trivandrum

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UST Global Singapore

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