Senior Manager - Banking
- Headstrong
- Not Specified
- Kolkata
- 3 years ago
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Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world%26rsquo;s biggest brands%26mdash;and we have fun doing it. Now, we%26rsquo;re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Inviting applications for the role of Senior Manager, Banking
We are looking for a Candidate with Operations experience who would be responsible for leading all activities in a process. Candidate will function as a Front-Line Manager who will keep a close tab on the daily performance metrics, drive performance management and drive new ideas for improvement in execution and streamliningResponsibilities
In this role, you will be responsible for
- Leading day to day operations and dealing with process metrics
- Developing highly motivated teams and lively work environment
- Identifying process anomalies and get them fixed via conceptualization and brainstorming
- Driving efficiency in teams every year
- Communicating efficiently with client and the process management on issues related to the subject
- Providing Critical VOC / observations or bringing up patterns to the business in case of any anomalies
- Being able to work and operate in a high volume and timeline environment to meet Service Level Agreements %26amp; customer demands.
- Work with customers with a problem solving bent of mind %26ndash; To be able to understand customer issues and provide solutions to improve customer experience
- Being able to influence and cultivate organizational change in teams
Minimum qualifications
- Any graduate (preferably Commerce)
- Meaningful experience in banking operations %26ndash; End to end knowledge of Lending life cycle
- Subject matter understanding of Personal and Retail Banking
- Experience with Six Sigma tools
- Excellent Social skills.
- Experience in leading a banking process
- Excellent interpersonal skills
- Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations
- Excellent client handling skills to deliver high quality experience to customers
- Must demonstrate high level of personal integrity
- Must demonstrate a high level of agility, flexibility, self-motivation and energy
Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: Full time
Functional Area: IT
Role Category: Advertising
Role/Responsibilies: Senior Manager - Banking
Contact Details:
Company: GenpactLocation(s): Kolkata
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Headstrong
HEADSTRONG SERVICES INDIA PRIVATE LIMITED Headstrong (www.headstrong.com) is a global IT consulting firm with specialized focus in financial services. In particular, we are a world’s leading offshore outsourcing company focused in the capital markets and secu...
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