Associate II - Cloud Infrastructure Services
- UST Global Singapore
- Not Specified
- Cochin / Kochi / Ernakulam
- 5 years ago
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Job Description
Key Responsibilities:
Diagnose, resolve and follow through on computer malfunction.
Arrange for repairs by vendors and external repair facilities as necessary
Performing moves, adds and changes of software and hardware for all equipment
Reviewing, resolving and closing tickets in the ServiceNow queue
Installation/troubleshooting software in systems and equipment problems or malfunctions
Identifying causes and recommending solutions
Acting as a liaison between Systems Infrastructure staff and end users during trouble shooting
Qualifications and Experience:
Degree or coursework in computer studies and/or information technology
Good telephone and interpersonal skills a must
Exposure to DOS, Windows NT; in depth knowledge of Windows7, 10 and Microsoft Office products
Ability to install hardware components such as RAM, hard drives, CD/DVD, cables, NICs, processors is needed
General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.
Have an understanding of networking concepts and practice.
Ability to install software manually and electronically via MS Software Management System (SMS)
General knowledge of Windows Deployment Services (WDS) which includes OS image creation, capturing & deploying.
Awareness of Antivirus and WSUS management.
Experience with Dell desktops and laptops, HP printers, PDAs, Blackberries, iPhones and MAC
Ability to troubleshoot and resolve hardware problems and conflicts
Ability to organize multiple deliverables and respond to changing priorities
Ability to move equipment, install PCs, monitors, printers, and peripherals in a business environment
Skills and Attributes:
Strong interpersonal and communication skills
Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions
Good timekeeping for projects and required deadlines
Ability to multi-task such as projects requiring opposing skills and work environments
Ability to prioritize tasks and workload
Clear precise attitude with methodical attention to detail
Telephony soft skills
Mentoring and training of co-workers at all levels of competence
Excellent technical troubleshooting skills.
Additional Comments:
Replacement for 100038 in contractor role
Employement Category:
Employement Type: Full timeIndustry: Full timeFunctional Area: ITRole Category: ITRole/Responsibilies: Associate II - Cloud Infrastructure ServicesContact Details:
Company: UST Global SingaporeLocation(s): Cochin / Kochi / Ernakulam+ View Contact
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