Urgent Hiring For Voice Process @ eClerx Services

Transport available for both sides.

Should be flexible with night(rotational) shifts.

Job Responsibilities -

Interaction with Techs in field to provide them real time support
Checking status of services on account in diagnostic tools
Ensure to take appropriate steps to resolve customer's problems
Troubleshooting of technical issues related to customers services Tier 1.5 support
Communicate effectively and close looping with client in case of observations
Updating status in internal as well as client tools
Meet process expectations with high quality standards and adherence to SLAs
Candidate shall adhere to the information security requirements
Keep a track of all technicians with regards to the jobs assigned to them
Call up customers in case of any delays or to confirm appointments
Answer inbound calls from technicians and/or customers
Provision equipments on customers accounts once the technician has installed them
Audit work orders for accuracy and make corrections if required
Check for signal levels on all equipment and certify jobs as completed
Call up technicians to verify their status if they are taking longer on the job
Call up customers one hour prior to their appointment window end time to confirm the technician visit time
Call up customers to verify if they are home or not and take another appointment in case of customers being away
Add equipment to account in case there is any work order error or if the customer decided to switch some equipment
Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment
Reschedule jobs based on available schedule of customers and technicians
Ensure customer satisfaction by understanding their needs and customizing the solution
Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment
Fill up the completion report and share with the APM/PM on a daily basis
Collate and share information for all appointments that are cancelled Basic Requirements
Good communication and interpersonal skills
Ability to quickly and efficiently assimilate process knowledge
Good at problem solving and root cause analysis
Professional in conduct/behavior, appearance and communication
Understanding of web technology and cable setup
Ability of analyzing information and evaluating results to choose the
best solution and solve problems
Needs to have ability to adapt to perpetual changes as per Business requirement.
Must be reliable in terms of attendance and timing
Flexible for 24X7 Shifts (Night shifts) Assessment Rounds:

Screening
HR Interview

Aptitude Test,Typing test
Operation Interview(Final round).

Documents to be carried

Kindly Carry 2 copies of your resume.
Photo ID proof (Aadhar Card)_PAN card (Mandatory). Venue Address : Block 01, Lower Ground Floor, Embassy Quadron Business Park Limited, Hinjewadi Phase-II, Pune, Maharashtra 411057

Carry one hardcopy of your updated cv. Along with photograph and one photo ID proof for security reason.
Kindly mention name on top of the CV HR SUMAN BANERJEE

Simultaneously mail your resume on 

su***********e@ec***x.com