A hotel operation manager oversees all operations for a hotel, ensuring that everything is up to par and all guests' needs are met. They manage housekeeping, human resources, food service, facilities, security, and all other aspects of hotel operations.
The Operations Manager role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and securing compliance.
Fully responsible for all aspects of all departments. Support and work with all Head of Departments in all aspects of running this hotel. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
The major responsibilities of the operations manager are analyzing corporate strategy, creating and developing programs, activities, and tasks that conform to this strategy, and designing the proper products and services that further the corporate strategy.