Sr Mgr Resource Operations Management
- Independent
- 10 - 13 Years
- Bengaluru
- 5 years ago
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Job Description
Summary:
Position Details:
The Sr Mgr Resource Operations Management contributes to the ongoing definition and execution of the Resourcing Strategy and operations within the DWMS (Digital Wholesale, Mediation, Singleview) organization. This role is responsible for the development and deployment of skilled resources from the DWMS talent pool to fulfill customers project delivery and contribute to successful customer engagements worldwide from the Revenue Management/Digital Monetization organization. This role also manages deployment of skilled resources to meet requirements from non-customer facing DWMS programs and projects, including presales, solutions management, and continuous improvement initiatives.
Execute ROM according to the DWMS resourcing strategy ensuring that:
- Corporate standards, policies, practices, and strategy are met
- DWMS Resourcing Principles are applied
- Increase available skill sets, including succession planning for key roles/individuals
- Manage rotation of employees
- Collaborate with ROM team in deployment of blended teams, leveraging the global talent pool to meet global demand
Act as single point-of-contact for APAC solution delivery resourcing requirements
- Work closely with regional stakeholders for project resourcing needs
- Define optimized resourcing solutions for new and ongoing workstreams, forming balanced teams utilizing in-region and global resources
- Manage internal customer satisfaction (regional stakeholders within Revenue Management/Digital Monetization organization and other functional organizations within DWMS)
- Regularly review demand vs. capacity and provide recommendations, identifying risks and issues
- Support Solution Design Reviews, providing input from a global resourcing viewpoint (team , structure, on/offshore ratio, capacity, risks)
- Manage assignment of APAC regional (non-BLR) resources to maximize utilization and project margins
Act as single point-of-contact for APAC solution delivery resourcing requirements
- Work closely with regional stakeholders for project resourcing needs
- Define optimized resourcing solutions for new and ongoing workstreams, forming balanced teams utilizing in-region and global resources
- Manage internal customer satisfaction (regional stakeholders within Revenue Management/Digital Monetization organization and other functional organizations within DWMS)
- Regularly review demand vs. capacity and provide recommendations, identifying risks and issues
- Support Solution Design Reviews, providing input from a global resourcing viewpoint (team , structure, on/offshore ratio, capacity, risks)
- Manage assignment of APAC regional (non-BLR) resources to maximize utilization and project margins
Education
- BS/BA/BE degree in information Technology, Computer Science, Engineering (electrical, software, telecommunications) or business (with major in computing) or equivalent experience
Experience
- 10+ years of experience within the software/professional services industry, with 7+ years in a management role in enterprise software organizations
- Experience working with remote resources/teams across different locations and time zones
Knowledge, Skills and Abilities
- Demonstrated communications and negotiation skills, especially at the middle to senior management level
- Problem-solving skills with a strong sense of urgency to provide solutions and new ideas
- Strongly process oriented, with the ability to fast-track, i.e. take pragmatic shortcuts where appropriate
- Demonstrate understanding of project life cycle, especially its applicability to resourcing
- Product knowledge in Singleview, TSM, and WBMS are highly desirable
- Familiar with Resource Management Tools (i.e. Oracle) for resource allocations, assignment, forecasting, and reporting
- Proficient in Microsoft Word, Excel, and PowerPoint
Physical Requirements
- Keyboarding/Writing/Clicking/Working with fingers >67% of the time
- Sitting >67% of the time
- Standing/Walking 1-33% of the time
- Pushing/Pulling Not Applicable
- Lifting/Carrying Not Applicable
- Vision Near/Far Good near vision required for working on the computer
- Hearing Position requires ability to hear oral information
- Talking Position requires oral communication
Employement Category:
Employement Type: Full timeIndustry: Full timeFunctional Area: TelecomRole Category: ITRole/Responsibilies: Sr Mgr Resource Operations ManagementContact Details:
Company: Independent TechnologyLocation(s): Bengaluru+ View Contact
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