Job Description
Role: Senior Customer care Executive
Job Purpose:
To Answer queries/resolve problems of customers through Inbound.
Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Eligibility Criteria:
Any Language
Able to communicate confidently and politely, with good speaking skills.
Awareness on Credit cards.
Detailed knowledge of intricacies of Banks products and how they compare against competitors.
Good typing skills (Quality & Speed)
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift
Work experience: Experienced (Min. 6 months) in Call Center or direct selling/telemarketing in service Mandatory.
SR CCE (Min. 17 months of Exp.) Mandatory
Educational qualification: SR CCE-Graduation Mandatory.
Requirement: 20
Age: 18 years onwards
Conneqt Address: 2nd Floor | Krimson Square | 31/9 Roopena Agrahara | Near Silk Board Flyover | Bengaluru 560068.
Employement Category:
Employement Type: Full time
Industry: Full time
Functional Area: ITES
Role Category: Customer Service
Role/Responsibilies: Hiring For Sr.exe Role For Banking Process
Contact Details:
Company: Conneqt Business
Location(s): Hyderabad