SD WAN Tech Lead
- Palo Alto Networks
- 3 - 7 Years
- Noida, Gurugram
- 5 years ago
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Job Description
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These are not easy goals to accomplish - but we are not here for easy. We are here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for innovators who are as committed to shaping the future of cybersecurity as we are.
The Professional Services Consultant is an integral part of our mission within our Professional Services team. As a Consultant, you will provide remote deployment and configuration expertise relating to Palo Alto Networks solutions. You will function as the product's Subject Matter Expert and will interact directly with the customer's personnel and project teams providing leadership, technical direction, interpretation, and alternatives to our best practice deployment methodology. This is a highly technical, hands-on role and you will develop and maintain expertise level skill sets on our products and solutions deployed within the customer's environment.
Responsibilities:
Provide leadership to the team on technical issues.
Migrate customers from legacy routing technologies to Palo Alto Networks SD-WAN platforms
Lead and coordinate the installation of Palo Alto Networks SD-WAN products, including equipment and software as coordinated through the Professional Services team.
Hosting preinstall meetings/conference calls for design and planning the installation with the customer.
Installing, configuring, and testing the network to the plan.
Submitting post-install documentation as required and provide closure concerning any remaining action items.
Perform onsite troubleshooting when required as part of the defined scope of services
Perform after-hours on-call support (as scheduled)
Be the Subject Matter Expert to the Customer as related to PS engagements for SD-WAN products.
Take every opportunity to maintain proficiency and increase the level of knowledge on Palo Alto Networks SD-WAN products, software, and services.
Make key product and solution recommendations around ease of use and represent customer needs.
Ensure customers can grow at the pace of business.
Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope
Clear and consistent communication with customers, Sales and Professional Services Project Management and Management team
Develop / Share reports
Experience deploying and configuring SD-WAN technologies, preferably CloudGenix and PanOS native environments
Application Delivery expertise - L7 SLB / Global SLB / Traditional Link LB
Application Performance Monitoring expertise - Response time metrics, Application identification.
Packet capture analysis / fault isolation and remediation
Network Security expertise (IPS/IDS, ZBFW, NGFW)
In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP)
Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN)
Global-scale network design
Demonstrable Virtualization experience (VMware/Microsoft/Citrix/Linux KVM)
Desire to learn on your feet and thrive on the bleeding edge of networking.
Effectively handle multiple projects and work calmly under pressure
An excellent writer, with strong verbal communication skills, with proven ability to communicate to senior leaders and technical peers
Provide after hours and weekend on-call support as needed to support maintenance activities.
Education:
BE / B.tech / BS in Computer Science or equivalent experience.
Our professional services team is critical to our success and mission. As part of this team, you enable the customer to be successful by providing support to our clients post the initial sale through the deployment, implementation and beyond. Our dedication to our customers does not stop once they sign - it evolves.
Employement Category:
Employement Type: Full timeIndustry: Full timeFunctional Area: ITRole Category: ITRole/Responsibilies: SD WAN Tech LeadContact Details:
Company: Palo Alto NetworksLocation(s): Noida, Gurugram+ View Contact
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Palo Alto Networks
At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These are not easy goals to accomplish - but we are not her...
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