Circle Training Manager
- Amit Chandra Upadhayay
- 0 to 5 Yrs
- Multi-City, India
- 5 years ago
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Job Description
Job Purpose : - Strategize, Manage & build culture of customer centricity in the Circle Drive operationalization and execution of TNPS across Circles for both brands along with execution of Customer Insight processes. - To ensure adherence to all regulatory guidelines for the CS function in the circle, including reporting to Law Enforcing Agencies and internal reporting. - Ensure capability enhancements through structured training interventions Key Accountabilities / Key Result Areas : - Improve & maintain TNPS KPIs - Drive Insighting & analysis basis detractor and VOC feedback - drive change - Ensure Process audits and implement robust audit methodology and manage all business risks pro-actively to ensure compliance - Strategize, implement & ensure Regulatory compliance and drive & implement regulatory directives as per requirement and ensure timely & error free reporting to DoT / TRAI. - Execute & monitor adherence to regulatory requirements across all circles - To represent VIL at meetings arranged by regional TRAI offices - Respond to Corporate teams on any show cause notice from DoT/TRAI - Manage ATR & other application for smooth operations - Ensure Training delivery, complete coverage and check efficacy of delivery.
Interested candidates are required to send their resume to: am*****************y@gm**l.com
Employement Category:
Employement Type: Full timeIndustry: Gems / JewelleryRole Category: Education Management / Director / PrincipalFunctional Area: Not ApplicableRole/Responsibilies: Circle Training ManagerContact Details:
Company: Amit Chandra UpadhayayLocation(s): Multi-City, India
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