Manager - Engineering Services @ Hexaware

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Manager - Engineering Services

Hexaware
9 - 12 Years
Chennai
5 years ago
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Job Description

Requested by Ravi Srinivasan

This is for Oracle tool development
Discuss all production support aspects with application development management.
Provide technical support for Mainframe production cycles jobs and troubleshoots issues.
Develop relations with business community and the out sourced service providers.
Arrange, assign, adjust and monitor shifts to have apt coverage.
Provide additional support to existing production support procedures.
Interact with infrastructure, release management, change management, QA, DBA and application teams.
Provide regular status reports to management on application status and other metrics.
Collaborate with management to improve and customize reports related to production support.
Prioritize issues raised and resolve it accordingly.
Coordinate escalation and resolution of major service issues.
Report promptly to management and business partners regarding critical outages until resolution.
Manage off-shore, outsourced vendor to an SLA and execution of critical situations.
Allocate resources to resolve problems/incidents.
Define and manage scope, budget, schedule, priorities and risk throughout the multiple projects.
Coordinate areas of communication within firm having impact on scope, budget, risk and resources.

Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: IT
Role Category: Banking
Role/Responsibilies: Manager - Engineering Services

Contact Details:

Company: Hexaware
Location(s): Chennai

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Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Hexaware

About IBM - Global Business Services: Global Business Services brings to the forefront the concept of global delivery right here in India and brings to clients the best of two worlds; India & IBM; by offering quality services. Global Business Services helps integrate the strategy, business proc...

Manager - Engineering Services @ Hexaware

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