Process Expert
- Maersk Global Service
- 2 - 8 Years
- Chennai
- 5 years ago
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Job Description
Key responsibilities
Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPIs).
Avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
Process the necessary documentation and online forms in an efficient, cost-effective and lawful manner. Comply with security measures dictated either by law or by clients.
Follow instructions and implement actions according to administrative policies and procedures.
Perform administrative tasks as instructed by Team Leader.
Adhere to process and account Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in SOPs / IOPs.We are looking for
2 8 years of experience in international non-voice process
Excellent command of spoken and written English
Must have experience in international email and chat support process
Must be flexible to work in night shifts (10pm 6am)
Effective communication skill and interpersonal skill be able to build good working relationship (internal and external)
Experience in directly interacting with customers
Organisational and Time management skills: multi-tasking and prioritising, planning work activities efficiently to meet deadlines and high-level goals
Capacity to handle change, stay open to different ideas, support positive changes
Initiative: Identifying what needs to be done and doing it before being asked or before the situation warrants it
Excellent analytical and problem-solving skills. Can see hidden problems and looks beyond the obvious for answers
Drive for Results Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition
Good working knowledge of MS Office products including Word, Excel and PowerPoint.
Employement Category:
Employement Type: Full timeIndustry: Full timeFunctional Area: RecruitmentRole Category: Customer ServiceRole/Responsibilies: Process ExpertContact Details:
Company: Maersk Global ServiceLocation(s): Chennai+ View Contact
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Maersk Global Service
Maersk Group has five core businesses which include Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling and Services and Other Shipping. Through these companies and several others, the Group employs roughly 89,000 people and generated 47 billion US dollars in revenue in 2013. When the Glo...
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