Customer Experience Agent - Lead Logistics
- Maersk Global Service
- 2 - 5 Years
- Mumbai
- 5 years ago
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Job Description
Key responsibilities
Consignees
Deliver as per SOP
Reporting to destination / origin using MIS
Customer service
Exception management
Shippers
Coordinating day to day contract
Customer assistance
Ensure all booking FCR / CLR /are done using Shipper portal
Operational coordination
Assisting in accounts receivables (coordinated with OTC)
Timely and correct MODS update (as per procedure with GSC)
Other Responsibilities
Improve process and productivity
Documentation and its dispatch
Telephone etiquette
Thorough system knowledge
Live our values
Key Performance Indicator
Operations Objectives
a) Booking Timelines
b) Timely Approvals
c) Shorter dwell time of cargo & faster stuffing
d) ASN (where applicable)
e) BL release (as per Client requirement)
f) Document Dispatch (as per Client requirement)
g) CS Timelines
h) Operational Stability & back-up planning
i) DQ Monitoring
j) having checks & balances for all processes
Commercial Objectives
a) Sell LSS & Trucking
b) Adhoc Charges (Late bookings / manifests / cargo receiving / FCR Release / warehousing)
c) Accommodating Shippers & consignee requests wherever possible
Outstanding DSO Collection
Invoicing on ETDWe are looking for
Education:
Bachelor's degree or equivalent in business or related field
Experience:
Minimum 2 year of experience in handling SCM / FF customer
Language:
The position requires excellent English in written and verbal communication skills
Others:
Proactive, Self Starter who can work alone and extend support to colleagues
Good problem solving skills with the ability to anticipate and resolve problems
Ability to spot opportunities and provide inputs to sales team.
Assertive with a professional attitude
Strong people management skills
Employement Category:
Employement Type: Full timeIndustry: Full timeFunctional Area: RecruitmentRole Category: Customer ServiceRole/Responsibilies: Customer Experience Agent - Lead LogisticsContact Details:
Company: Maersk Global ServiceLocation(s): Mumbai+ View Contact
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Maersk Global Service
Maersk Group has five core businesses which include Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling and Services and Other Shipping. Through these companies and several others, the Group employs roughly 89,000 people and generated 47 billion US dollars in revenue in 2013. When the Glo...
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