Quality Analyst @ Infosys

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Quality Analyst

Infosys
4 - 6 Years
Bengaluru
5 years ago
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Job Description

Responsibilities
Perform Quality Audits on Voice / Chats / Web / email tickets Perform Root Cause Analysis and suggest corrective action Provide real time feedback to Agents Provide updates in quality huddles Participate in calibration sessions with other Quality Auditors / SME / Client SME Pitch in for Calls / Email / Chats if required to maintain the Service Levels Gain process knowledge and process 2 tickets on daily basis Diagnose and troubleshoot technical issues, including account setup and network configuration and assist the team Works towards building relationships with client process owners to be able to anticipate and plan for future issues and challenges and improvement of SOPs / Knowledge articles Maintain jovial relationships with team members and Management Work Hand in Glove with SMEs / Team Lead / Quality team to ensure all desired metrics are met for the team
Preferred Skills:
Process->Quality Assurance->Quality Assurance

Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: ITES
Role Category: Customer Service
Role/Responsibilies: Quality Analyst

Contact Details:

Company: Infosys
Location(s): Bengaluru

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Enter Skills (key skills, subjects, technologies & roles to use in search)

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Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Quality Analyst @ Infosys

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Quality Analyst

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