Opening for Quality Analyst @ Continuum Managed

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Opening for Quality Analyst

Continuum Managed
2 - 10 Years
Mumbai
3 years ago
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Job Description

Job location: Mumbai (Andheri)
Experience range: 2 year to 10 years
No of positions 4
Minimum 2 year on paper experience as Quality Analyst is mandatory.
Should be a Graduate
Shifts 24*7
Required Skills
Need to have basic understanding of Quality framework.
Good knowledge of MS Excel, MS Word and MS PowerPoint.
Ability to coach and improve Techs/CSR on Quality parameters.
Ability to analyze and interpret data.
Encourage and motivate the techs/CSR to drive individual performance.
Desired but not mandatory relevant IT process transaction monitoring experience.
Preferred exposure to LEAN & Six Sigma concepts and hands on use of basic quality tools
Roles & Responsibilities
1.Should be able to work independently with minimal guidance.
2. Should be able to adhere to quality SLAs that are defined.
3. Manage weekly/monthly audit sample for specified customer transactions
4. Facilitate Feedback/coaching for Tech/CSR quality & service improvement
5. Track and maintain teams quality score, CSAT performance & compliance
6. Impact reduction in quality defects and customer dis-satisfiers
7. Initiate root cause analysis and generate reports and intelligence for the business
8. Undertake process/quality improvement initiatives
9. Ensure good calibration adherence
10. Ensure individual targets and be a team player

Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: IT
Role Category: IT
Role/Responsibilies: Opening for Quality Analyst

Contact Details:

Company: Continuum Managed
Location(s): Mumbai

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Continuum Managed

Continuum Managed Solutions Private Limited Continuum empowers managed IT service providers, giving them the technology platform, services, and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum & vertically in...

Opening for Quality Analyst @ Continuum Managed

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