Hiring For Bpo Premium Domestic Process || Jaipur || Up To 18k Ctc
- Panacea Consultancy
- 0 - 5 Years
- Jalandhar
- 3 years ago
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Job Description
Answer incoming calls and respond to customers emails/ chatsManagement and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
complete call logs and reports
other duties as assigned
Call Center Agent Qualifications and Skills
High school (10+2) diploma ( 3 Years) Graduate, Post Graduate or equivalent
Proficient in relevant computer applications
Knowledge of customer service practices and principles
Typing Skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Employement Category:
Employement Type: Full timeIndustry: Full time
Functional Area: ITES
Role Category: Customer Service
Role/Responsibilies: Hiring For Bpo Premium Domestic Process || Jaipur || Up To 18k Ctc
Contact Details:
Company: Panacea ConsultancyLocation(s): Jalandhar
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Panacea Consultancy
Power Solutions – We aim at creating a bridge between candidates and organization that are looking for talented resources. Power solutions has been providing the talent management solutions to many of the India’s leading BPO and IT companies. We have objective of identifying outstand...
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