Hiring for International BPO / International voice process /Customer support/Technical support.
- Black And White
- 0 - 5 Years
- Bengaluru
- 5 years ago
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Job Description
Dear Candidates,
Greetings from BLACK AND WHITE BUSINESS SOLUTIONS PVT LTD
Contact for more details :
HR Meghala @ 9742675***
Email : [Confidential Information]
Responsibilities
- Research and identify solutions to hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they have solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Freshers only Voice openings / Experienced Voice and Non voice openings available
Immediate joiners Are preferred
*******Please Forward this Mail to Your Friends looking for Job ******
Employement Category:
Employement Type: Full timeIndustry: Full timeFunctional Area: ITESRole Category: Customer ServiceRole/Responsibilies: Hiring for International BPO / International voice process /Customer support/Technical support.Contact Details:
Company: Black And WhiteLocation(s): Bengaluru+ View Contact
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Black And White
Incorporated in 2006, We are the staffing industrys leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challen...
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