Cloud Technical Quality Manager Client @ Siera It Services

Job Description

Title: Cloud Technical Quality Manager

Experience: 5 to 10 years
Client Location: PAN India

Responsibilities:

• Assist in developing technical processes and procedures focused mainly on the delivery of SAP Basis support for both new implementations and Production Run Support Customers.
• Help to train and educate the managed services Basis Teams and technical Service Managers on the standard operating processes and procedures of the Managed Services Basis Organisation.
• Perform internal audits to ensure compliance of all the standard operating process and procedures.
• Support the bi-annual SAP Global Hosting Certificate audits.
• Ensure customer specific documentation is being created properly and maintained by the Basis Teams and Technical Service Managers.
• Assist in tracking and ensuring all Managed Cloud customers are remaining on supported versions of all operating system, database and software applications.
• Monitor for inefficiencies in Managed Services Basis processes and

Requirements/ Qualifications:

• 5+ years of providing production run SAP Basis support
• 10+ years of SAP Basis Administration support
• 15+ years of IT service experience
• At a minimum ITIL Foundation Certificate, preferably ITIL practitioner or greater certificate
• Efficient in Microsoft Word, Vision ,Power point, Excel and share point
• Preferably technical documentation training /certification.

If interested share your resume to la********a@si****t.com

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