Hiring for Team Leader with O2C , Accounts
- Inspiration Manpower
- 6 to 11 Yrs
- Bengaluru
- 5 years ago
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Job Description
The Team Leader(Accounts Receivable)job involves managing and guiding a team of A/R associates who will be responsible for analysis of receivables due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed. The work includes a combination of voice and non-voice follow-up along with undertaking appropriate denial and appeal management protocol.
- Lead a team of analysts and team coach to do AR follow. Guide team to reduce AR ageing and optimize collections.
- Manage day-to-day activities with the team.
- Respond to clients on any process related queries and manage 1st level escalations.
- Perform quality check on the A/R follows or EOB denial analysis work done by the team before it is sent to the clients.
- Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLAs.
- Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
- Develop processes to improve productivity and quality of the team.
- Mentor analysts and senior analysts. Supervise and train junior staff or new trainees and encourage good A/R follow up skills and work ethic.
- Participate in the new pilots projects & work towards proper transition of knowledge to team.
- Work with managers to resolve any personnel problems or conflicts that may arise in the team.
- In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
- Identify trends within the portfolio to aid collections and improve the productivity.
Skills Required:
- Strong leadership and mentoring skills
- Able to juggle multiple responsibilities at one time
- Excellent verbal and written English language communication skills
- Extremely high level of attention to detail
- Punctual and time-sensitive
- Target oriented and AR resolution mind set
- Team player
- Strong analytical background
- Strong knowledge of Health care vertical in RCM space
- Keen eye for process and quality improvement
Qualifications:
- Graduate/Post-graduate in any stream
- Willing to work night shifts as per US time zones between 6 pm to 7 am
- A minimum 3 years of experience in an A/R follow-up medical billing, denials management
- Must be skilled in MS Word and Excel
To Apply contact Sharukh: 7760984***
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Hiring for Team Leader with O2C , AccountsContact Details:
Company: Inspiration ManpowerLocation(s): Bengaluru+ View Contact
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₹ 4.0 - 6 Lakh/Yr
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