Systems Operations Manager
- Wells Fargo
- 6 - 10 years
- Bengaluru
- 4 years ago
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Job Description
About the Role Responsible for Payments Suite of applications platform management team includes applications maintenance lifecycle starting monitoring, support, deployment and governance. Good hands on experience on Unix, shell scripting skills. Must have solid experience in production support area (L2) and must be aware of Incident, Problem, Change management, and Release & deployment management process along with ITIL Standards.
The role provides management direction to the other stakeholders in context of application platform support and also provides inputs to the senior management for business / technology / talent / operational strategies. Job Responsibilities
- Lead critical incidents recovery in a timely fashion so as to minimize if not eliminate customer impact and communicate the progress of the same to the senior leadership team as appropriate.
- Deliver day-to-day application production support services for payments suite of applications.
- Able to guide team towards daily administration and support of these applications technically.
- Sound knowledge in IT Service Management, ITIL, Incident, Problem, Change, Release Management & Service transformations.
- Responsible for understanding the application and work towards creation of SLA and BCP plans.
- Strong problem solving skills and be able to apply creativity to improve processes.
- Help to deliver timely, accurate and actionable business information
- Streamlining support by identifying areas for improvement within both the team and business
- Ability to understand and escalate issues efficiently and appropriately.
- Identify system bottlenecks and opportunities for process improvements
- Good understanding of Service Level Agreement, awareness of the production environment/application being supported
- Contribute towards application stability, identify incident patterns, and report vulnerability in production environment.
- Champion continuous improvement work across Technology & Infrastructure teams to drive stability, Resiliency, Client delight and operational excellence.
- Identify and implement service delivery improvements through automation.
- Ability to lead team and lead projects/initiatives with high risk and complexity
- Overall 15+ years of experience including application support, development and deployment preferably in Banking industry.
- Should have at least 5 6 years of experience in managing the Application support for multiple business critical applications.
- Keep abreast with new technologies and tools and providing recommendations for process improvements
- Must have prior payment rails experience like Wires, ACH etc.
- Knowledge of JAVA, UNIX and/or Java Script a plus.
- Must have knowledge of relational databases.
- Must have attention to detail, a commitment to Quality and be business focused.
- Excellent presentation skills, including ability to engage with leadership at all levels of and organization
- Strong presentation and training skills.
- Hands on experience using monitoring tools like ITRS, Splunk, AppDynamics, Netcool etc is preferred
- Must be able to work in a fast paced environment and have strong time management skills.
- Strong hands on experience Production support experience in a financial services company.
- Understanding current challenges and being able to prioritize initiatives to improve operational support
Job Classification
Industry: BankingFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: Wells FargoLocation(s): Bengaluru
Keyskills: Unix Application support Change management Automation Operational excellence Production support Support services Continuous improvement Release management Financial services
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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