Sr. Executive-Customer Service(Client)
- Busybees logistics
- 3 - 8 years
- Kolkata
- 3 years ago
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Job Description
Dear Candidates,
We are looking for Sr. Executive-Customer Service for Kolkata location.
- Cultivating strong relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for new clients.
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Identifying ways to overcome clients' initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
- Need to monitor & measure Client satisfaction.
- Preparing and analyzing performance reports, identifying failures to bridge the gap for better performance to increase business and revenue.
- Capturing clients business informations from market and identify key business and clinical challenges.
Candidates must be from logistics/ecommerce background with excellent communication.
Interested candidates can share their resumes at sh*********a@xp*******s.com
Job Classification
Industry: Courier / LogisticsFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: Busybees logisticsAddress: Building B-1,Unit 1A and 501A,Cerebrum IT Park,Kal, yani Nagar, Vadgaonsheri,Pune, , PUNE, Maharashtra, India
Location(s): Kolkata
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Keyskills: Customer Service Client Servicing
Fraud Alert to job seekers!
₹ 5,00,000 - 5,50,000 P.A
Busybees logistics
We are the fastest growing express logistics service provider in India catering to end-to-end supply chain solutions.
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