Donor Relationship Executive - Delhi/NCR
- United Nations
- 0 - 5 years
- Delhi, NCR
- 3 years ago
- Email to a friend
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Job Description
Roles and Responsibilities
Hello All,
UNICEFis looking for dynamic and confident. candidates with excellent communication skills for our donor relationship team in donor retention process in New Delhi .
About UNICEF:
Since, 75 years UNICEF is reimagining the future for every child. UNICEF works in over 190 countries and territories to protect the rights of every child. Theworlds largest provider ofvaccines, we supportchild health and nutrition, safe water and sanitation, quality educationandskill building,HIV preventionand treatment for mothers and babies, and theprotection of childrenand adolescents fromviolence and exploitation.
You will be responsible for:
- Positively engaging with the donors and motivating them to support UNICEF by continuing to donate on a long-term monthly basis.
- Raising awareness of UNICEFs work with children around the world and our advocacy and programme work around India.
- Managing inbound calls from donors through the toll-free donor helpdesk number, thereby resolving their queries.
- Convincing the donors to continue their support for UNICEF through a robust savings process and reduce cancellations.
- Undertake fix calls to donors whose donations could not be processed due to donor related issues such as insufficient funds or account related issues such as account closures, etc.
- Calling donors proactively to ensure their long-term support.
- Managing inbound e-mail queries & provide solutions to donors adhering to set timelines.
- Engaging with existing donors for various calls to gain donor insights leading to improved donor engagement:
- Undertake welcome calls to welcome and verify the details of new donors who have signed up for a monthly donation to UNICEF;
- Undertake thank you calls to donors as advised and strategized by UNICEF India;
- Undertake survey calls for existing donors to understand their satisfaction with the onboarding/ stewardship process; commitment to continue giving and their motivation regarding monthly- giving to UNICEF India;
- Undertake bounce mail call upon receiving retuned postal mails (DM), to fix donor addresses;
- Any agreed calls with UNICEF.
- Properly registering their requests in CRM and ensuring correct dispositions, while maintaining the integrity and accuracy of donor database by updating donor information correctly on the CRM.
- Meeting donor retention targets which will include preventing cancellations as well as proactive engagement with donors to ensure donor delight.
Education:
Candidates must possess at least a high school diploma.
Experience:
- We are looking for candidates preferably with tele calling and customer service experience in the NGOs/non-profits, banks, insurance, credit cards, hospitality & e-commerce companies.
- Freshers are also encouraged to apply if you are interested to build a career in donor servicing or customer relationship management.
- We are recruiting for various profiles & candidates will be placed in their respective roles basis their skill and experience.
Language Requirements:
- Fluency in English & Hindi is mandatory, knowledge of any local language, especially Marathi, Kannada, Tamil, Telugu, or Malayalam will be considered as an asset.
Personality Traits:
- Positive
- Clear communication
- Warm
- Empathetic
- Target driven.
- Active listener
- Believes in UNICEFs mission (UNICEFs mission statement is promotes the rights and wellbeing of every child, in everything we do.)
- Team Player
Job Classification
Industry: NGO / Social Services / Industry AssociationsFunctional Area: Sales, Retail, Business Development,
Role Category: Sales Support
Role: Sales Support
Employement Type: Freshers
Education
Under Graduation: Graduation Not RequiredPost Graduation: M.Tech in Computers
Doctorate: Doctorate Not Required
Contact Details:
Company: United NationsLocation(s): Delhi, NCR
Keyskills: Customer Service Inbound Calls Telecalling Banking Calling Credit Cards Customer Relationship Communication Skills Sales Insurance Relationship Management NGO Cold Calling CRM
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