Customer Care Senior Rep - Chennai - NTT Data

Role Responsibilities:

- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met - Resolving moderately routine questions following pre-established guidelines - Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
Required Skills: - Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
- University degree or equivalent that required 3 years of formal studies of the English language.
- 0-1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
- 6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions Shift Information: The shift timings can be changed as per client requirements.

Job Segment: Consulting, Cloud, Technology